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klsmommy
December 13, 2022
Question

QB Holding Funds

  • December 13, 2022
  • 1 reply
  • 0 views

We are a small business that was looking for a way our customers could pay via CC. We had a few invoices go through with no problems, now they held a payment and want documents. I understand the whole "safety" thing, however, this has been going on for 6 days!!!!!! This is our livelihood. AND it's Christmas! We have called everyday since 12/6 at least once a day and all we get are new case #'s and "Let me escalate" your concern. It will be 24 hours and should be resolved.......

This is absolutely unacceptable! QB doesn't mind taking our money every month to pay for our subscription every month. 

Any advice about what to do in this situation?

1 reply

A
Archie_B
December 13, 2022

Good day, klsmommy.

 

I understand how urgent this matter is to you, especially during the holiday season.

 

According to my back-end team, they've confirmed that our level (2) two support is currently reviewing your issues. That said, you can expect to be contacted within one business day.

 

If, for whatever reason, you haven't heard from us or received any updates regarding your funds, let us know.

 

You can always return to this thread or make another post in the Community forum. We'll make every effort to provide relevant data as well as specific troubleshooting steps to address your concerns. Take care and enjoy your day!

K
klsmommyAuthor
December 13, 2022

I have been told that for two days and still nothing!

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