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M
mainbrain
July 7, 2022
Question

QB is telling me there is a credit card problem, although the card is good.

  • July 7, 2022
  • 1 reply
  • 0 views
My billing information is correct. And the card expires in 2023. It has been fine, but now QB says they are having an issue, but when I enter all the correct credit card info, it says there is an error and gives an error number.

1 reply

AlcaeusF
AlcaeusF
July 7, 2022

Hi, @mainbrain.

 

I'm here to help fix the issue you're having with your credit card in QuickBooks Online (QBO).

 

May I know what specific issue you're having? Any additional information will help me provide the best resolution.

 

In the meantime, let's sign in to your QBO account using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual responses.

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

If everything looks good, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

For more information about managing your QBO subscription, consider checking out this article: Manage billing, payment, and subscription info in QuickBooks Online.

 

You can also visit our website for more tips and other resources you can use in the future: Self-help articles.

 

Leave a comment below if you have follow-up questions about billing information or anything else. I'm more than willing to assist. Keep safe.

M
mainbrainAuthor
July 7, 2022

Thank you, but it didn't work any better in Incognito. The strange part is the card doesn't expire until 2023. Here is the error message:
We couldn't process your payment. Make sure your billing info is up to date. If the issue persists, please contact support and reference this message. (Error code:-81624)

C
CharleneMaeF
July 7, 2022

I admire you for going through the steps shared by my colleague, mainbrain.

 

Since the error message persists, I recommend contacting our QuickBooks Support Team. They're equipped with tools to check the cause and help you successfully add your billing info.

 

Here's how:

 

  1. Go to the Help (?) icon.
  2. On the Assistant tab, click Talk to a human.
  3. Enter Error code:-81624 in the Type something field, then click the send icon.
  4. Click the I still need a human option.
  5. Select Get help from a human.
  6. Choose the Chat with us or Have us call you button.

 

To ensure that you'll be assisted on time, please see our support hours. 

 

Additionally, I've added this article that'll help you learn more about managing your QuickBooks Online subscription. This way, you can keep your billing info updated: Handle Payment and History.

 

Please keep us posted on how it goes. It's our priority to ensure the error gets resolved. Wishing you continued success!

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