Skip to main content
August 31, 2022
Question

QBO entering payments as soon as I create the invoices

  • August 31, 2022
  • 1 reply
  • 0 views

My client recently migrated their company file from Desktop QB to Online.  They have started invoicing through QBO and it's working well except QBO has entered about $20k in payments for invoices as soon as the invoices were sent.  These invoices are NOT paid, but the payments are sitting in Undeposited Funds.  Any advice on why this is happening or how to get it to stop doing this? 

thanks

Jane

1 reply

August 31, 2022

I understand the importance of issuing invoices with ease, @JS12345.  Let me provide some tips and information on how you can prevent payments from appearing after sending invoices.

 

It appears that QuickBooks is automatically applying a credit to the invoice. For this reason, a payment is recorded against an unpaid invoice. I advise making sure the Automatically apply credits feature is disabled from your Account & Settings page. See the screenshot below for reference:

 

 

After that, you'll want to remove the applied payments. This keeps the invoice to remain open. I'll show you the steps and some snapshots:

 

  1. Open the invoice where the payment is made incorrectly.
  2. Click on the blue payment hyperlink under Payment Status.
  3. Locate and click the date for the payment you want to erase. 
  4. Delete the amount from the Payment box or click on Clear Payment.
  5. Once done, click on Save and new then Yes.

 

 

 

That should do it! I'll also attach some helpful modules that you can browse about handling invoices and other sales forms in QBO:

 

 

Please notify us if you have other concerns with invoices or QuickBooks in particular. We'll do our best to respond as quickly as possible. Keep safe!