QBO has a software flaw: in printing checks it shows the vendors name twice above its address. I have asked for QBO help but their answer is "we are working on a solution" with no time estimate given. Has anyone experienced this and found a workaroun

Thanks for reaching out to the QuickBooks Community for support, @time.

I hope you're having a great day so far. 

Typically when we see the vendor's name listed twice, it's due to having the vendor's name listed in both the company and vendor name of the vendor profile. To resolve this, you'll need to remove the company name or change it to something else. I've included some steps below to change the name. 

1. Click on the Vendor name. 
2. Select Edit in the upper right corner of the screen. 
3. Make your changes in the Company Name section. 
   • 
4. Hit Save. 

That should do the trick. Please let me know if there is anything else I can assist you with. Have a great weekend! 

Hello! I noticed this yesterday while printing checks - very annoying! I found that if you remove the company name from the Mailing Address box it only prints once by using the name that's in the Vendor box.

Yes, I just have.  although the vendor's name and address shows on check twice, qbo changes the payee  window name to my company and and the address window has the vendor company and address.  Each time i correct the vendor payee box on previewing check it has a different company name in it.  very strange.  I have re-entered three times now and will have to hand write the check.  keeps doing it

This is only happening to me with new vendors that I am creating through the create check shortcut.  When I enter a new vendor as the payee, Quickbooks autofills Company name, Vendor display name, First name, Middle name, Last name, and Name to print on checks.  Since it is using only the payee to prefill all of these fields, this results in the name being printed twice on the payable check unless I make sure to delete the First name, Middle name, and Last name fields.

It adds additional steps for me to double check and delete fields that I did not enter myself.  Is there a way to choose which fields Quickbooks autofills?  This only started a couple of weeks ago; before that the First name, Middle name, and Last name fields were not being autofilled.  Also, why is Quickbooks autofilling multiple fields with the same data which is what seems to be creating this issue?

It's essential that your checks are printed correctly, LN-WEC. Allow me to elaborate on how the autofill feature works, and guide you in providing feedback to our development team.

QuickBooks Online’s (QBO) autofill feature is designed to expedite data entry by automatically populating fields with relevant information. When creating a new vendor, QBO autocompletes fields such as Company Name, Vendor Display Name, First Name, Middle Name, Last Name, and Name to Print on Checks to ensure all essential information is captured swiftly. However, this can cause overlapping data in multiple fields resulting in the duplication issue you're experiencing.

In the meantime, you can manually delete the duplicate fields when entering new vendors. This will prevent it from printing twice on the checks.

Regarding your question about choosing which fields QuickBooks autocompletes, there currently isn’t a direct way to customize these fields. However, your feedback is incredibly valuable as it helps us prioritize features that matter most to our users. We encourage you to share this suggestion with our development team. Here's how you can provide your feedback:

1. Go to Settings and select Feedback.
2. Enter your comments or product suggestions. Then select Next to submit feedback.

You can also track feature requests through the QuickBooks Online Feature Requests website.

Additionally, if you encounter printing issues in the future, refer to this helpful article: Fix QuickBooks Online printing issues on browsers for Windows.

If you have any further questions or need additional assistance, please don’t hesitate to continue the discussion here on the thread. Our QuickBooks Community experts are available and ready to assist you around the clock.