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PCBK
July 2, 2022
Question

QBO mobile app not allowing me to select quickbooks bank as a payment type

  • July 2, 2022
  • 1 reply
  • 0 views

Hello,

Using the mobile app I am not able to select the quickbooks bank account when receiving payments from my customers.  I was able to use this feature a few months ago, and now all I see is the card, cash, or check as a payment type.

I have an authorization form from my customers that allows me to run their invoices as an ACH, although now I am not seeing the option to run the payment from their bank account on the drop down on the mobile app.

    1 reply

    G
    GlinetteC
    July 2, 2022

    I can help you figure out why the mobile app is not allowing you to select a bank account as payment type, PCBK.

     

    We have the latest update that the QuickBooks Online app installed on a device requires version 11 or higher for iOS and version 7 for android devices to work. Use this article to learn more about the supported versions of iOS devices: System Requirements you need for the best experience when using QuickBooks.

     

    You may try updating the app to ensure you have the latest features and fix them. Let me show you how:

     

    For Android:

     

    1. Go to the Start menu and open the Store window.
    2. Select the profile icon.
    3. Choose Downloads and updates.
    4. Locate the QBO desktop app.
    5. Click Get updates.

     

    For iOS:

     

    1. Open the App Store on your Mac. 
    2. Select Updates in the App Store toolbar.
    3. Locate the QBO desktop app. 
    4. Click Update. 

     

    Meanwhile, you can use a web browser when selecting a payment type as a workaround.

     

    Also, you can visit this article to find answers to other QBO mobile app questions: QuickBooks Online Mobile app FAQ.

     

    Let me know if there's anything else I can help you with. I'll be right here to answer assist.

    P
    PCBKAuthor
    July 5, 2022

    I downloaded the latest upgrade to my iPhone XR and the issue still exists.  I am wanting to be able to receive payments from my customers while using my iPhone app from their bank accounts that I have set up.  Are you saying that my iPhone XR does not support the new upgrades to QBO?  I was able to use my mobile device to receive payments, so if QBO does not support the XR iPhone, then I may have to upgrade my cell phone?

     

    T
    TirzahC
    July 5, 2022

    Hello, PCBK.

     

    To successfully access QBO using an iPhone / iPad, we'll have to consider these following factors:

     

    • OS 11.1 or newer
    • Safari browser with Private Mode Off to allow cookies which are required for QuickBooks Online..
    • Other browsers, such as Chrome and Dolphin may work but aren't officially supported.

    For additional information, you can click this article: QuickBooks Online access for mobile devices.

     

    Being able to receive payments would be very convenient. I'd encourage you to submit feedback for our product engineers to look into and I'll do the same thing from my side. Our product development team reviews all the feedback we receive to ensure we’re meeting the needs of our customers. 

     

    Here's how to let them know:

     

    1. Click the Gear icon.
    2. Choose Feedback.
    3. Enter your request/product suggestion, then click Next.
    4. Click Skip and send message.
    5. Select Feedback as the Category.

    Feel free to visit this article to find answers to your other QBO mobile questions: QuickBooks Online Mobile app FAQ.

     

    We value your feedback and want your voice to be heard by addressing all concerns. Feel free to add a comment or drop a post if you have further concerns. We're always here to help you out. Wishing you continued success!

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