Question

QBO Payment Links Not Working (Advanced)

Forum|Forum|4 years ago
June 26, 2022
3 replies
0 views

Wondering if anyone else is having this problem or has found a solution.

We switched from Desktop to QBO about 6 months ago and everything has been going great.

We wanted to add some features offered by QB Online Advanced so we decided to upgrade. Since the upgrade, we have lost the ability to generate 'Payment Links'. We used this feature successfully for months on lower versions, and it still works for other companies/files we manage on the lower versions. But on the highest QB Online Advanced, the option to generate a custom 'Payment Link' does not appear on any screen or any menu? and if we try to force load the page (app.qbo.intuit.com/app/paymentrequests) we get a 404 page not found error.

Called customer service and no solution. I really want the features in the upgraded version, seems crazy i need to downgrade to get 'Payment Links' to work.

Anybody else run into this?

QuickBooks Online

JasroV

I appreciate you for sharing the details of your concern as well as the error message you received on your end, @Longtimer556.

I checked here on my end and found no reports of a problem with the Payments Links in QuickBooks Online (QBO). Rest assured, I have some suggestions for how we can solve this problem.

The 404 error simply indicates that the web page you are attempting to access could not be reached or was not found on the server. To isolate this, I recommend accessing the payment link from your QBO account in an incognito or private window.

This allows us to determine whether the problem is due to browser caching. Too much data stored from the browser causes inconsistencies that affect your account's performance. Using a private window helps to verify the issue as this doesn't save any data.

To open a private window, you can refer to these keyboard shortcuts:

Ctrl + Shift + N for Google Chrome browser
Ctrl + Shift + P for Mozilla Firefox & Microsoft Edge browsers
Command + Shift + N for Safari browser

If you can access the Payments Links menu, I recommend clearing the cache in your default browser to refresh the system. Using other supported browsers also aids in narrowing down the problem.

Once you're ready, here's an article to help you match your online payments and invoices to avoid duplicate entries: Categorize and match online bank transactions in QuickBooks Online.

Do you require additional assistance with managing your invoices and online payments? Please do not hesitate to include them in your response. I'll be right there to help you whenever you need it!

L

Longtimer556Author

Thank you for the response.

Tried Incognito, other computers, downloaded and tried Mozilla Firefox, all get the same error. The 'Payment Links' Option is missing from the menu (see attached).

We have other company files we manage with lower QBO license types and it still works. The two company files we upgraded to QBO ADVANCED immediately broke the Payment Links option. The Intuit merchant is still connected, we can process 1 invoice payment at a time. But we lost the ability to generate a custom payment link. It was working just fine for several months before we upgrade to QBO ADVANCED, and it stopped working. Called customer service and they said it has been an error since December???

C

Charies_M

Thanks for keeping in touch with us, Longtimer556.

I appreciate your effort in performing the recommended steps above.

The troubleshooting shared by JasroV were the basic steps to fix the issue with payment links in QBO. Since you're still experiencing the same behavior, I suggest reaching out to our QuickBooks Care Team. They can thoroughly check and investigate what's causing this issue and come up with a permanent fix.

Here's how to contact us:

Go to the Help menu at the upper right.
Select Contact Us.
Enter your concern.
Click Let’s talk.
Choose Get a callback.
Type in your contact info.
Select Confirm my call.

You can check out this article for our most updated contact information: Support hours and types.

We have QuickBooks blogs and articles that you can visit to help you become more familiar with QuickBooks Online Advanced:

You can always get back to the Community if you need help with anything about QuickBooks. Have a good one.

C

caryngreenspan

I have the same issue. It is showing up on a Customer who uses QBO PLUS but the sister company I toggle to does NOT show the Payment link. HELP!!!

H

Hellen1271

I am in Canada and we are running Quickbooks online Plus and have been having all of these same issues the last few months. I have tried all of the fixes described here with no solution. Is there anything being done? is there really no problem that has been detected on Intuit's side with this? It is getting very frustrating not being able to get paid by our clients easily.

katherinejoyceO

I appreciate all the effort in following all the necessary troubleshooting shared in this thread, @Hellen1271.

I want to help ensure that this Payment link issue is taken care of right away. At this point, I'd recommend contacting our Customer Care Canada team so they can take a closer look at the issue.

That way, they can also submit a report to our engineers to investigate this matter whenever necessary.

Here's how:

Sign in to your QuickBooks Online company.
Select the Help menu at the top right.
Select or type Contact Us.
Enter your concern, then select Let's talk.
Select Start a Chat with a support expert.

For future reference, visit this link to review some of our commonly asked Payments questions.

Let me know if you have additional payments concerns. I'll be there to help you again.

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