Question

Quickbooks Bill Pay Elite - Payment Limit

Forum|Forum|1 year ago
August 27, 2024
4 replies
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Hi,

Our company has these active subscriptions in QBO:
* Quickbooks Advanced
* Quickbooks Bill Pay Elite

We need to know precisely what the limits are for how much we can send using "Quicbooks Bill Pay Elite".

Specifically:

1. Does QBO set a daily limit on the total number of payments we can make?

2. If yes, does QBO apply this limit to the day that we schedule the payment to go out on or the day that we actually enter the payment into QBO?

3. Does QBO set a daily volume limit on the sum of all of the dollars of all of the payments made that day?

4. If yes, is this daily volume limit for the day that we schedule the payments to go out on or the day that we actually enter the payments into QBO?

5. We believe that the dollar limit of any individual payment that we make is $450,000. Is that correct?

6. Does QBO set a monthly limit on the total number of payments we can make?

7. If yes, does QBO apply this limit to the monthly that we schedule the payment to go out or the month that we actually enter the payment into QBO?

8. Does QBO set a monthly volume limit on the sum of all of the dollars of all of the payments made that month?

9. If yes, is this monthly volume limit for the monthly that we schedule the payments to go out on or the month that we actually enter the payments into QBO?

We often receive this error:

"Payment can’t be scheduled right now
You’ve reached your payment limit.
Try scheduling again tomorrow or later this month."

We like "Quickbooks Bill Pay Elite" but may be forced to move to a different platform if we can't get answers to these questions.

Thank you!!

QuickBooks Online

R

ReymondO

Good day, @gop1. I'd be glad to provide answers to questions about QuickBooks Bill Pay.

Currently, QuickBooks Bill Pay doesn't impose daily or monthly limits on the number of payments you can make or the total amount of those payments.

However, for ACH Payments, there is a transaction limit of $25,000 per payment. This limit doesn't affect the overall monthly ACH payments under your QuickBooks Bill Pay subscription.

Concerning the error message you received, I'd suggest getting in touch with our QuickBooks Bill Pay Customer Team. They can check your account and provide answers as to why you're getting these prompts.

Here's how to connect with them:

Sign in to your QuickBooks Online company.
Select (?) Help.
Click Contact Us, then select a topic to connect with the right expert.

To learn more about QuickBooks Bill Pay, you can check out this resource: Things you need to know about QuickBooks Bill Pay for QuickBooks Online.

Additionally, you can generate reports in QuickBooks, such as the Transaction List by Date, to see all payments made to a vendor throughout the year.

Feel free to ask if you have any more questions about QuickBooks Bill Pay payment limits. I'm here to help.

G

gop1Author

Hello,

Thank you for your response.I want to be friendly and kind on this forum, but also I need to be direct with my communication to explain our business' situation.

A few things:

1. We have sent multiple payments from QBO bill pay that are individually more than $25,000 each. This is exactly the type of problem we are running into. We get information from QBO support/the QBO team which does not match our actual experience with the product. We need to know these numbers with EXACT precision. Because we have successfully sent multiple payments in the past, each individually more than $25,000, we're unable to trust that response.

2. We receive this error very often:

"Payment can’t be scheduled right now
You’ve reached your payment limit.
Try scheduling again tomorrow or later this month."

Therefore, it is hard for us to believe that QBO does not have any limits in place.

3. We have spent at least 10 hours on the phone with Quickbooks support or using the chat regarding this issue. Each time, we have to go through the multi-hour process of the agent creating a ticket for a bug in the software. We have no more available time to spend with Quickbooks Support, we have fully exhausted our resources on that.

4. Similar to many QBO clients, we have mission-critical financial operations that have to get done. We cannot wait until the next time we see this error:

"Payment can’t be scheduled right now
You’ve reached your payment limit.
Try scheduling again tomorrow or later this month."

to begin to explore with QBO support what might be going on and what the fix might be. We need to know this information ahead of time.

Any other help/insight on this would help relieve our concerns!

Thanks.

O

On Beta

@gop1

You should consider having a free Melio account to sync with QBO as an alternate option. While Melio doesn't restrict payment amounts, your bank may have its own limits on the amount of money you can pay. It's important to check with your bank before making a big payment to avoid any setbacks. You can also get a $100 cashback to pay the first bill.

https://quickbooks.intuit.com/learn-support/en-us/payments/new-qbo-online-bill-pay/00/1320646

G

gop1Author

Thank you! We have created a Melio account and are pursuing that as an alternative if we cannot get answers to our above question.

A

ArielI

Hello, @gop1.

I hear your sentiments about paying bills with QuickBooks Bill Pay. I know that this hasn't been easy for you.

The $25,000 limit per payment mentioned by my colleague above is for faster ACH. For regular ACH payments, we recommend contacting our support team to help determine your specific limit as QuickBooks Bill Pay is subject to eligibility and each account is unique. I know you've already reached out to us a couple of times, but I would still encourage giving us another chance to help you out.

In the meantime, you can consider using another payment processor to pay your bills outside of the program. Then, manually record the transaction in QBO.

To learn how to track all the money paid to your vendor, you can check this article: Run a report with vendor totals.

Please let us know if you have any further questions about bills and payments in QBO. We're here to help whenever you need!

T

tky22262

I have been using Quickbooks Bill Pay Elite for the past few months with no issues until October 24, 2024 when I began receiving the message "payment cannot be scheduled, you have reached your bill pay limit." I contacted Quickbooks today and they have implemented a limit on how much you can schedule in payments. No one can tell me what that limit is. Classic Quickbooks to do something like this and not notify their clients. I don't need Quickbooks to limit my spending. I need to pay my vendors and don't need Quickbooks to shut me down when they think I have spent too much money. Absolutely frustrating and unacceptable. I will be switching back to Melio.

A

AlbertD

We just had the same issue. The Quickbooks Bill Pay help desk support technician stated there is a bill pay limitation that is "system-based" and decides whether or not to allow you to pay vendors using bill pay - no matter what version of bill pay you use. The technician stated the system-based limitation is implemented based on a current $150k monthly limit and your companies credit score, and that the system reevaluates the criteria daily. The technician stated there is currently not a way to change the monthly limit and criteria since it is system-based and programmed to implement this limitation in the Quickbooks Bill Pay software itself. The technician recommended to keep trying every morning since it's system-based and it reevaluates bill pay users daily for what limit should be applied. This is a terrible feature and one that impacts companies that pay more than $150k to vendors monthly. We going to need to find another bill pay platform that does not impose system-based limits like this, and that can adjust based on the need of its customers rather than its general implementation policy. This system-based limitation feature is not advertised publicly and not listed in the Terms and Conditions for customers. It would impact customers signing up since they would simply compare their monthly accounts payable volume with the terms and conditions and simply not sign up if they knew $150k is the general limit with company credit score evaluation and system-based implementation with no recourse and feature to manually increase limits. They do not offer bill pay limitation advertising of the product before purchasing and lead customers to believe the only limitations are with the bank you are paying from, which is clearly not the case. This is a terrible feature and not being an honest broker when it comes to advertising what the product can and can't do.