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B
bermuda
November 8, 2022
Question

Quickbooks checking

  • November 8, 2022
  • 1 reply
  • 0 views

HELP - I have medical bills that need to be paid and Quickbooks online will not let me access or transfer my money to my Chase bank account.  It is stuck in my Quickbooks checking account because to verify it, I have to get a text on my cell phone which is not working. I am using another cell phone and they told me to add that number to my QB account online, BUT,  they said I had to send a fax saying I have a 2nd tel number, then today I was told they never got the fax. The process has started all over again today - more of waiting and waiting and more wrong info from QB. Even this email is exhausting and more time.

I spent hours on phone last week with QB support and they did not help at all  and now it has started all over again. Giving me conflicting info from one help person to the next.

I never wanted the Quickbooks checking account but it got attached to invoices I sent customers. 
I want to cancel my subscription and go to another company. This is illegal, They have ALL OF MY BANK ACCOUNT INFO and I can't get my money from work I did for clients who paid promptly.

No one cares........
what a horrible company

1 reply

R
RCV
November 9, 2022

I'm here to make sure you never experience the same thing again, bermuda.

 

I understand the hassle this issue has caused you. Rest assured, someone from our Communications team will get in touch with you the soonest. Concerning the customer service experience, I'll share them with our team. And we'll have someone contact you about this matter.

 

I've added some references to manage your QuickBooks Checking account. This includes a way to get your account routing number or PIN:

 

 

Once the statement is ready, you can now reconcile your account in QuickBooks.

 

You can always get back to me if you have any other concerns with managing your bank transactions in QucikBooks. Just leave a comment below. Take care always.

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