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Martin Dz
September 4, 2022
Question

QuickBooks could not read the name of your company from your company file...

  • September 4, 2022
  • 1 reply
  • 0 views

"QuickBooks could not read the name of your company from your company file. Please select Company Information from the Company menu and make sure your Company Name appears correctly."

 

Getting that JavaScript alert/error when going to Merchant Service Deposits and it won't let me log in. Nothing has change with company name and it appears correct under My Company. Have 3 different companies in QB with separate merchant service accounts. This only happens with one.

1 reply

MJoy_D
MJoy_D
September 4, 2022

I can help you with resolving the error you have when going to the Merchant Service Deposits, @Martin Dz.

 

Check if you have the latest available release by downloading the latest update. To know how to check you have the latest release and schedule future automatic updates, check out this article: Update QuickBooks Desktop to the latest release. 

 

Then, try running the Rebuild and Verify Utility tool to fix possible data damage on your company file. 

 

Please follow the steps below:

 

  1. Open your company file again.
  2. Go to the File menu, then select Utilities and choose Rebuild Data.
  3. Click OK in the QuickBooks Information window.
  4. Wait until the repair is done. Then, click OK.
  5. Then, go back to the File menu and select Utilities and choose Verify Data.
  6. Click OK if QuickBooks doesn't find any problems. Or Rebuild Now if it finds issues with your company file.

 

See this article for more information on how to repair the company file by running the tool that I'm referring to above: Fix data damage on your QuickBooks Desktop company file.

 

Then, refer to the following article for more information on how to check your security software and change your system setting to process a transaction successfully: Configure firewall or security software when using QuickBooks Payments. 

 

In case you're still having problems after trying those steps, I suggest reaching out to our Customer Support team. They can isolate the error you're having and help you resolve it. You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

 

Let me know if there is anything else that I can help with when going to the Merchant Service Deposits.​ I'm always here ready to help. Have a wonderful day!

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