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Linkasink
Linkasink
February 10, 2023
Question

Quickbooks crashes every time I apply a customer credit to invoice

  • February 10, 2023
  • 4 replies
  • 0 views

I am unable to apply customer credits to invoices. I have tried doing it from the Receive Payment window and also tried to apply the credit to the invoice from the invoice. I also cannot  start at the credit memo and try to apply to an invoice. All of these methods shuts down my quickbooks. I need this fixed as I have customers who return stuff and get credit memos. I have used the Tools Hub trying to get the issue fixed, and even had customer support on screen share, but he got too frustrated and disconnected. So I am stuck not being able to apply these credits to customer invoices. what can I do?

4 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
February 11, 2023

How big is your file size?

Try condense your file to reduce its size and monitor the impact on your problem.

A
AbegailS_
February 11, 2023

This isn't the kind of experience we'd like you to feel, @Linkasink.

 

I appreciate you for getting back to this thread and performing the basic troubleshooting steps. Let me route you to the team that can help you further with your concern, 

 

I understand that you already called our Support Team, since your still unable to apply  customer credits to memo to your open invoices, I recommend reaching out to our customer support. This way, they can check your company file and trace the cause of the issue.

 

You can also check out our support hours to ensure that we address your concerns on time.

 

Feel free to visit this page to learn more about the A/R workflow: Get started with customer transaction workflows in QuickBooks Desktop

 

Let me know how it goes in the comment section. If you need additional assistance in doing your task with QuickBooks, don't hesitate to visit us back. We'll be happy to help.

H
heidif1
May 8, 2024

Were you able to resolve this issue?  The same thing is happening to me and it is really frustrating.

I
Irene R
May 8, 2024

Welcome to the Community, Heidif1.

 

I'm here to lay out various steps to solve your concern with your QuickBooks Desktop (QBDT) crashing when applying for customer credit on invoices.

 

First, make sure that you update your QBDT to the most recent release version available. If you're already using the latest version, have you tried repairing your QBDT with Tool Hub? If you haven't, utilize the Tool hub to help solve the issue and prevent software from crashing when using credit memos on invoices. 

 

Let's start by downloading and installing the QuickBooks Tool Hub, ensure that your QuickBooks is closed before operating the Tool Hub. Then, proceed on the steps provided below.

 

  1. Download the most recent version of the QuickBooks Tool Hub (1.6.0.5). Save the file somewhere you can easily find it
  2. Open the file you've downloaded. 
  3. Complete the on-screen steps to install and agree with these terms.
  4.  Double-click the icon on your Windows desktop to start a tool hub as soon as installation is complete.

 

Next, the hub will launch a pad for the tools needed to fix your issue. A set of tools for different types of problems is available on each page. You can refer to Step 2 of this article to know more about the tools: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

Furthermore,  I suggest reaching out to our QBDT live support team if the issue of not being able to apply credit memos to your invoices persists after performing some troubleshooting steps using the Tool Hub. They will investigate the problem and find an adequate solution to why this issue is happening.

 

You can then create reports to see how your financial institution is doing after you have used the credit memos for invoices.

 

Let me know if you are still having difficulties applying the credit memos in your invoices in your QBDT. The Community is always here to assist you at any time, Heidif1.

T
Tanyasc
June 26, 2024

I am having same problem with credits, QB automictically closes or crashes without saving my work. QB 2023 is frustrating.  We have been through diagnostics and a reinstall. Please fix this issue!

4
4Gal
June 26, 2024

@Tanyasc 

Run the Verify/Rebuild Data utility. Did you encounter any error message?

 

I
IrishNinoJ
June 26, 2024

I appreciate what you've done so far, Tanyasc. I recognize the urgency to sort this out. Let's collaborate to make sure you can apply credits to your invoices.

 

First, ensure that you are using the latest version of QuickBooks Desktop (QBDT) to guarantee the seamless operation of the application.

 

Once done, let's use the verify and rebuild data tool. It helps identify and resolve common issues in your company file that cause system performance.

 

To begin, here's how to verify your company data:

 

  1. Proceed to the Window tab, then Close All. 
  2. Click on File and select Utilities.
  3. Choose Verify Data. Hit OK. 

 

After that, follow these steps to rebuild your company data:

 

  1. Go to the File menu, then choose Utilities.
  2. Select Rebuild Data. QuickBooks will prompt you to do a backup before rebuilding your company file. Pick OK.
  3. Save your backup, and OK. 
  4. When the Rebuild has completed message appears, hit OK. 

 

You can also open a sample file to check if it's working. If not, you'll have to uninstall and reinstall the software.

 

Additionally, you can check out this article to learn how to personalize the font and style of the report: Customize reports in QuickBooks Desktop.

 

If you have any further questions about sales forms, please feel free to leave a reply. We're available to assist you 24/7.

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