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troy_thayerpropertiesllc
August 4, 2023
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Quickbooks Desktop Bill Pay by Melio

  • August 4, 2023
  • 2 replies
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Received a clarification email from Melio that bill pay for Quickbooks Desktop Enterprise is changing.  It referred to a prior email notification which I never received about some change on September 12, 2023.  Not sure if it's a spam message as I can't locate anything on Intuit's site about any service changes.  Does anyone know if the bill pay process is changing in September and what it might be?  I do currently use the seamless service though the desktop software.

Best answer by KlentB

You've got it correctly, Michele.

I'm here to shed some light on the upcoming changes. Please know that the cutoff date of September 12, 2023, pertains specifically to users subscribed to Bill Pay powered by Melio but never utilized the service by making payments. 

 

In its place, we're introducing our own solution that enables you to conveniently manage and pay your bills directly within QuickBooks. This shift empowers you to handle your financial tasks seamlessly, removing the necessity of involving external parties.

 

Since you're actively using the feature, this transition doesn't apply to your account. You can continue utilizing it without any interruption.

 

For more tips on handling vendor transactions and keeping track of the money you owe to them, I recommend reading this article: Accounts Payable Workflows in QBDT.

 

If you have any other concerns, need additional information, or simply want to discuss the new updates, please don't hesitate to visit us again. The Community has you covered.

2 replies

Nicole_N
Nicole_N
August 4, 2023

Thanks for sharing this matter here in the Community, Troy. Allow me to elaborate or clarify things about this Bill Pay powered by Melio change in QuickBooks. 

 

The email you received was sent to QuickBooks Desktop users who subscribed to Bill Pay powered by Melio but have never used it or made a payment with it. That said,  these users will no longer have access to it in QuickBooks on September 12, 2023. Instead, they'll be able to sign up for QuickBooks Bill Pay. 

 

However, if you're actively using Bill Pay powered by Melio, you will not be affected by this change on the said date. 

 

The change was implemented primarily because of the introduction of QuickBooks Bill Pay, a feature that empowers users like you to settle their bills directly within the QuickBooks platform, eliminating the need for involving third-party services. This alteration aims to streamline the bill payment process, enhancing convenience and efficiency. By integrating bill payment capabilities into QuickBooks itself, you can now manage your finances more comprehensively within a single ecosystem, resulting in a smoother and more centralized experience. 

 

For more information about it, you can check out this article: Learn about QuickBooks Bill Pay.


I hope this information helps you. If you have other QuickBooks-related questions, let me know in the comments below. I'll gladly answer them for you. 

B
bloper
August 5, 2023

Thanks for clarifying.  I am an online user and I received the email from Melio,  I had not received a previous email as mentioned.   I chatted with Melio and was told that It would no longer be available thru QB on Sept 12.  But they might not have understood I was already using it in QB.

wheww!!

S
scasebolt
October 10, 2023

We us online billpay through quickbooks online...powered by Melio.  The last batch of bills I paid in late august were all rejected from several different banks because Melio sent out a batch of bad checks.  One, they were sent from Silicon Valley Bank, and two, the account and routing numbers were transposed.  I have not yet used them again.....and am very nervous to because I had to request refunds on every check.  They withdrew the money from my account but none of my vendors were paid. When will this qbo quickbooks billpay happen so that I can use the billpay feature confidently?

S
SheandL
October 10, 2023

I understand the experience you had with payments not being delivered as intended was unexpected, @scasebolt.

 

Since this concern must be looked at closely, I recommend contacting our Customer Care Support team. They can look more closely at what may have led to the rejected payments from the banks.

 

Let me guide you on how:

 

  1. In the upper right corner, click on the Help icon.
  2. Select Search, then click Contact Us.
  3. Write your issue or concern and click Continue.
  4. Choose a way to connect with them.

 

If you want to know more about how a refund depends on how you record your purchases, you can read and check this article: Enter vendor credits and refunds in QuickBooks Online.

 

Please let us know if you have further questions regarding your concern. We're always ready to support you.

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