Quickbooks Desktop subscription
I had a subscription for the Quickbooks Desktop, because I had a problem with taxes in December and my checking was low I spoke to someone who said I could delay the subscription and pay a little latter. I thought I had altered the pay date and it was delayed. Two days after the money was taken from my account I got an email stating that it was taken out and I did not have enough to cover it. I know this is all my problem but someone in Intuit told me it could be delayed and I believed them. I called support and was upset. I asked for a refund and he told me the money would be returned in 5-6 days which did not help me but okay I could pay a latter. While checking my account I saw it was Canceled. I then found I out my old Quickbooks would not work if I did that. If I resubscribed when I found out my program would not work I would have another $900 taken from an account that did not have any money in it. Late fees will follow. The support people are the bottom on of the ladder. It is not their fault in this mix up. They did not have the knowledge they needed. It did not help that I was angry and had to recall and give all the that information to prove who I am multiple times. The struggle to get any information that is accurate is troublesome. I don't know if I will be able to work in the office until the refund goes through. If I do not get correct information and I loose work time Intuit does not make it easy to get the right info.