Question

QuickBooks has put a hold on my QuickBooks checking after being lured with their 5% offer. How can I withdraw my money? It seems they have stolen my $11,000. Help.

Forum|Forum|2 years ago
February 14, 2024
4 replies
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Original commenter did not share additional details

QuickBooks Online

You would probably be surprised just how many people they do this to.

They "hold" money, so they can collect interest off of it. Some people have to wait weeks, if not months, just to get their money. Those that are having to wait months on end, will have to turn around and collect it from their state, because QB won't release it to you. Just your state.

It's all very dishonest.

(Although, someone from QB will be along shortly to dismiss anything I have said, and sugarcoat it all for ya).

You can use the search bar at the top of any page to find others in your same boat. Also, if you search "Class action", you will find a thread that talks about a class action lawsuit against Intuit/ QB, for taking money. There is a link to a FB page that is for the lawsuit.

Good luck.

F

fjacobsddsAuthor

Regarding my original post, the deposits were done January 17th, almost 4 weeks ago. I have tried to transfer the money out only to see a message that my account is blocked and I can not transfer the funds. What the heck? Without drawing any conclusions, it seems to me that my money was stolen. I even called the customer service phone and spoke to a person that told me I can not get my money back because intuit has closed the account with my money in it. Please help.

E

EBC2024

Wow.This is so scary. I’m new to QBO and this definitely gives me pause on whether to use their banking services at all.

M

MirriamM

I understand that getting paid quickly is a priority for you, fjacobsdds.

To give you an idea of how electronic customer payments work for online invoices, I'd like to share some information with you.

When you begin to process or receive payment for the first time, it may take up to five (5) business days to deposit your funds because we need to set up your merchant account. Once this is done, payments will be processed faster. However, there may be times when deposits are delayed. To find out why, you can check out this article: Why are my funds on hold?.

Additionally, banks have their own rules for processing payments. Thus, the deposit schedule is controlled by them.

You can also contact our QuickBooks Payments Customer Support Team for them to check the payment status, and the reasons for the delay, and help you resolve it.

For additional reference, here are some articles which you may find helpful:

For more details on viewing your sales transactions' status, refer to this article: View sales transactions.

If you have any other questions about receiving payments, please don't hesitate to ask. I'm here to help!

E

ExPtNEFL

I purposefully avoided adding my banking information when I saw QB redesign their site to receive payments. They have continued to put tags and links in invoices hoping to fool customers into paying through them even when I haven’t set up an account to receive payments. Well they finally got a payment from one of my customers and they refuse to release it. Customer service refused to let me speak to a supervisor and said the process is out of their control. I have worked weeks for this money and need to make payroll but QB thinks they are deserving of money they have not earned. I pay monthly but it isn’t enough. This is a very deceptive company and I would recommend avoiding using them before it is too late.

D

Dillet

They have also stolen my money. I was paid 7,000.00, they took their fees and held the remaining 6,700.00. Said it was for possible chargeback. This was since May 16th 2024. Then they said I had to wait 90 to 180 days to see if the charge would be disputed. I assured them it won’t but I’ll wait. Then they said have my customer dispute it. I told them I don’t want to because they already had my merchandise so WHY would I let them have their money back ALONG with my merchandise…? They said ok. They’ll let me wait it out. NOW they’re telling me there was an issue with an old account I had with them 12 years ago that was written off 11 yrs ago. And THAT’S why they’re holding it. Smfh. But they let other transactions process AND allowed me to open an account. So because they KNOW there won’t be a chargeback their NEXT attempt to keep my money is a 12 yr old debt. When by LAW no collection can be pursued after 7-10 years. WHERE IS MY MONEY…?????!!!!!! It’s now July 1st 2024. A month and a half LATER!!!!

L

LouiseG12

I hear your sentiments, Dillet. And I know how important it is to safeguard your finances.

I'll make it up to you by ensuring you get the urgent help you need. Since the Community is a public forum and we'll need to gather your details to investigate this further, it's best to contact our Merchant Services support team to pull up your account. They have the necessary tools to review this case and allow them to perform real-time assistance.

Select Help (?) at the top right.
Click or type Contact Us.
Enter your concern, then select Let's talk.
Choose a way how you want to connect with us.

In addition, here are some articles to learn more about how you can use and manage a QuickBooks Checking account and find out why deposits are delayed:

You can always reply in the comments below for any additional queries about your funds. We'll be here to help you anytime.

K

kb0476

I am in the same boat. I have been calling for 3 months and all I get is the run around or they just outright hang up. Very disappointing. Were you able to get anywhere?

R

RheaMaeH

Thank you for participating in this thread and sharing your concerns, kb0476. I understand your QuickBooks Checking account is currently on hold, and I can imagine how frustrating and disruptive this situation must be for you and your business operations. Please be assured we take these matters very seriously, and your experience is important to us.

While I would very much like to assist you directly, account-specific issues require specialized handling by our dedicated support team due to security protocols and the need for direct account access. I appreciate that you've already reached out to them, which was the right step.

Since the issue persists, I recommend contacting our support team again. They are experts in resolving such concerns and can securely access your account to investigate further. Here’s how you can reach them:

Navigate the (?) Help button at the top right corner.
Click the Search tab and tap Contact Us.
Select a topic to connect with the live expert.
Choose how to connect with us. Have us call you or Chat.

To ensure we prioritize your concern, please refer to our support hours and contact us at a convenient time: Get help with QuickBooks products and services.

For more information on common questions about QuickBooks Checking, refer to this article: FAQ. It provides valuable insight into your current situation.

We understand the urgency of your situation and want to assure you that our support team will do everything possible to resolve this issue promptly. If you need further assistance or have questions about the process, please don't hesitate to reply below. We're here to support you through this challenging time.

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