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jmathews128
September 26, 2022
Question

Quickbooks is stealing my money - "deposit on hold"

  • September 26, 2022
  • 1 reply
  • 0 views

Hey everyone,

 

Today I come before you to explain my woes with Intuit Quickbooks. It's been nearly two months since my first deposit ($800) was put on hold. This was understandable, as I hadn't yet linked my bank account to accept deposits through QB. A small issue should merit an easy fix, right? Wrong.

 

Fast forward nearly two months and seven (7) calls to QB and I still don't have my $800. Every call to QB support is met with someone who is eager to help, but due to what I assume is a systemic issue with QB, they just can't. "We will escalate your case" is all I have heard, which has yielded no results whatsoever. I've been told that QB support has no way of communicating with the payments department aside from submitting cases to them. So It's starting to feel like the QB payments department can do whatever they want without hearing issues from anyone.

 

I feel disrespected by QB and as soon as I find an alternative, then I'm switching. It's getting ridiculous and feels like theft at this point. And to the QB agent or whoever that wants to respond to this with some generic steps to get my funds, save it. I don't want to hear it.

    1 reply

    T
    TirzahC
    September 27, 2022

    I appreciate you for sharing your experience in this forum, jmathews128. I'm here to share some update about this issue.

     

    I'd like you to know, we've filed a formal complaint on your behalf with our Merchant Service team so that they can review your account and support experiences and take any necessary action. Rest assured that your concerns have been heard and will be addressed appropriately. In addition, you can reach them back if you need any additional information.

     

    To get more details in handling deposits on hold, please check out these articles:

     

     

    If there's anything else I can help you with, let me know and I'll help you take care of it.

    J
    Jmeir2012
    October 26, 2022

    I am having the same issue involving $40,000 with the same run around after I have already provided documentation. I’m one phone call away from it being a well vocabulary educated man’s problem where I get compensated 3 times over for the amount with held if I don’t get an answer. And it’s not Just me. 

    S
    SPandE
    August 19, 2024

    Have this been resolved for you?  Can you contact me directly?  

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