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corsettia
November 13, 2024
Question

QuickBooks Online Bill Pay

  • November 13, 2024
  • 1 reply
  • 0 views

I switched my client to QBO with Elite QuickBooks bill pay in August.  They are a fairly large non-profit with a good amount of a/p.  Here is my problem.  They deduct the money for the bills that I pay from my account when I pay it.  When a vendor doesn't receive payment, I have no path to see if the check cleared the bank.  I have called QuickBooks and talked to 2 reps yesterday and 1 (for over 2 hours today) and they keep telling me that can't tell if the check cleared.  This would be a 2 minute issue if we were still on Avid or I cut the check myself.

 

Here are the different things I have been told regarding finding out if a payment cleared:

1. most commonly that they don't have this information, all they have is the expected deliver date and they can't help me.

2.  I called w/ 3 checks today.  They were unable to find 2 of the 3.  Voided one, which I still can't reissue until possibly tomorrow.  Told me that after 2 hours they could have 3rd level tech support look at it, only if I continued to stay on line.

3.  That they can't answer if I unless I am the admin.  Good luck getting a CEO to be on hold with for 2 hours to answer a simple a/p question.  Then that they can answer if I have her info, dob, etc.

 

It is apparent that nobody up to level 3 really understands how the back end works or connects to the a/p side.  I just moved my client from Avid in August and may honestly need to backtrack because simple information is not available.

 

I am rethinking making QBO the standnard for my clients and looking for other ideas if you have them. 

Please let me know how you navigated the issue of cleared transactions/canceled checks.

 

I am embarrassed to tell  my client & vendors that a simple thing like this can't be done in QuickBooks bill pay.. 

1 reply

S
Shania_C
November 13, 2024

I understand you've been through an ordeal, corsettia.

 

I can imagine how challenging this situation must be for you, and I truly empathize with what you're going through. Managing the process of tracking cleared payments can feel overwhelming, mainly when it used to be so straightforward. It's clear that you've invested a lot of time and effort in seeking solutions, showcasing your dedication to your client.

 

To View Your Bill Payment Details

You can always check the status of your bill payments on the Bill Pay payments page. You will find a list of all your paid and unpaid bills on the Bills page. In the Paid tab, you can see all the bills that have been completed.

 

For Payment Processing Times

Standard Delivery Times:

  • ACH: 3-5 business days
  • Check: 8-10 business days

Please note that delivery times may vary due to delays from third parties or risk reviews.

 

You can read this article to learn how to use QuickBooks Bill Pay for QuickBooks Online: Learn about QuickBooks Bill Pay for QuickBooks Online.

 

Furthermore, here is an article to help you learn how to set up roles and permissions for paying bills using QuickBooks Bill Pay: Set up roles and permissions for paying bills with QuickBooks Bill Pay

 

I'm still open to your replies if you have additional questions about managing your bill payment in QuickBooks Online. Have a good one.

C
corsettiaAuthor
November 13, 2024

That does not address my concern at all.  

 

I need to know if a check you wrote has cleared your bank and proof that it has.  Anything less than that is a non answer.

C
Chrea
November 14, 2024

@corsettia 

This problem has been around since they introduced QB Billpay. Whenever you experience bill payment problems with the check payment method, you need extra effort to resolve them. I would recommend another billing management app to sync with QBO. You can easily void checks in one app on the dashboard at any time. Support will help track cleared checks if necessary.

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