Skip to main content
G
GGLLC
May 6, 2024
Question

QuickBooks Online Declining Credit Card Payments

  • May 6, 2024
  • 1 reply
  • 0 views

I've been with QBO for 2 months and have grown so many gray hairs over this issue.  Can't accept client CC payments through QB invoices and everything also gets declined when I enter the details manually.  Then, for fun, I tried my own card at $3,000, $1,500, $500 and everything was declined also.  The invoice my client was trying to pay was $2,700.

 

I escalated a ticket with QB 4-weeks ago and still have not heard back.  This is after several calls to complain about this which were met with "We reserve the right to decline a credit card transaction with no explanation".  It's clear this company couldn't care less about the little guy.  I've had nothing but issues with handling payments and money through Green Dot.

 

This is supposed to be easy.  How can someone grow their small business if one of the biggest players in the game is not only preventing money through the door but doing nothing to help or fix it.

 

I would hope for some degree of response but not holding my breath.

1 reply

I
I used to have an invoices sho
May 6, 2024

I recognize the urgency of getting the issue fixed with receiving payments from your customers, GGLLC. Despite already spending a lot of time on this matter, I appreciate you reaching out to us again.

 

To get an update on the ticket that was escalated four weeks ago regarding the declined payment transactions in QuickBooks Online, I recommend that you contact QuickBooks Payments Support. They can assist you with your concern about Green Dot Bank.

 

Additionally, I suggest that you visit Green Dot Bank's official website or contact their customer support directly if you require any help with their services. Their team will be able to guide and support you based on your specific requirements.

 

Moreover, you can refer to these articles to gain more insight and information:

 

 

Please feel free to comment below for further assistance or if you have more payment-related questions in QuickBooks Online. I'm always happy to help. Have a great day!

D
Deversere
May 6, 2024

THanks for sharing this information.

L
LeizylM
May 6, 2024

Hello, Deversere. 

 

We in the Community are extremely happy that you were able to find my colleague's post helpful. We're more than happy to help you if you need more assistance.

 

If you need tips and resources to manage your QuickBooks Online account and finances, feel free to visit our Support page to learn more. This provides information to help your navigation experience be more effective.


Keep us posted if you have other questions or concerns. I’m here to help you out. Take care and have a great day!

Terms & ConditionsAccessibility statement