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E
EUNYOUNG KIM
October 29, 2022
Question

Quickbooks Online refund detail

  • October 29, 2022
  • 1 reply
  • 0 views

 

1. Quickbooks Online Simple start is 50% off for 3 months

$15 * 3month + $30 * 9month = $315

Why total amount $320?

 

2. Quickbooks Online Free trial for 30 days and  50% off for 3 months.

I have a free trial for 30 days, why I pay for term fee?

 

3. I was refunded like the picture above. My term fee is $12.58.

So, Total paid $320 - $12.58 = $307.42

Why you refunded me only $291.18?

 

Please, explain it to me. And what % is the tax?

 

 

1 reply

C
CharleneMaeF
October 29, 2022

I know how important it is to understand the refund detail, EUNYOUNG KIM.

 

Let me make it up to you by ensuring you'll get a detailed overview of your refund status. 

 

I recommend reaching out to our QuickBooks Support Team. They have full access to your account and can review these charges. They can also provide the details to help you understand these amounts.

 

Here's how to contact our support:

 

  1. Go to the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter your concern in the Type something field, then click the send icon.
  4. Click on I still need a human.
  5. Choose the Get help from a human button.
  6. Select Chat with us or Have us call you.

 

To know their availability, please see our support hours.

 

In case you'd like to use QuickBooks Online to track your business transactions, you can easily reactivate your account.

 

I appreciate your understanding on this matter. It's our priority to ensure you'll get the explanation you need.

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