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C
coreycpoc
August 24, 2020
Question

Quickbooks pay now link not working

  • August 24, 2020
  • 2 replies
  • 0 views

When we send emails out from Quickbooks the "Pay now" link is not working.  It is not clickable.  If you copy and paste the link, it does work, but usually it is a hyper link and the customer can just click it.  We can not expect our customers to know how to copy and paste that.

 

We need the link to be a hyper link so it can be clicked.

 

Please see that attached picture that shows the link I am referring to.

 

 

    2 replies

    J
    JonpriL
    August 24, 2020

    Hello @coreycpoc,

     

    Let's run the QuickBooks Utility tools and fix your invoice's data so your customers can pay it after sending it. I'll show you how.

     

    A. To Verify Data

    1. Go to File.
    2. Click Utilities.
    3. Select Verify Data.
    4. Click OK.

    B. To Rebuild Data

    1. Go to File.
    2. Click Utilities.
    3. Select Rebuild Data.
    4. Click OK.

    In addition, here's an article you can read to learn more about the QuickBooks tools: Verify and Rebuild Data in QuickBooks Desktop.

     

    Lastly, I've also included this helpful article for other ways that you can accept payments from your customers: Receive and process payments in QuickBooks Desktop.

     

    Keep me updated in the comments if you have any other questions. I'll be here to lend a hand.

    C
    coreycpocAuthor
    August 25, 2020

    Ok, I was able to successfully complete those steps and the hyper links are still not working.

    G
    GraceC
    August 25, 2020

    Hello there, @coreycpoc.

     

    I appreciate your time and effort in performing the troubleshooting steps to resolve this issue.

     

    Since the issue persists, I suggest reaching our QuickBooks Desktop Messaging Team will pull up your account and verify this information. 

     

    To get in touch with them, please follow the steps outlined below:

    1. Open QuickBooks.
    2. Go to Help, then select QuickBooks Desktop Help.
    3. Select Contact Us.
    4. Give a brief description of your issue, then click Search.
    5. We’ll provide you a few support options.
    6. Choose Messaging.

    Check out the Support hours and types link to know when to message us at a time convenient to you.

     

    I'll get back to you if you need anything else.

     

    N
    NLVB
    December 5, 2021

    We are experiencing the same problem.  Has anyone found a solution?  Verify / Rebuild does nothing.

      Adrian_A
      Adrian_A
      December 5, 2021

      I appreciate your time and effort in performing the troubleshooting steps to resolve this issue, NLVB.

       

      Since the issue persists, I suggest reaching our QuickBooks Desktop Messaging Team will pull up your account and verify this information. Here's how:

       

      1. From the Help menu, select QuickBooks Desktop Help.
      2. Click Contact Us.
      3. Give a brief description of your issue, then click Search.
      4. Choose a way on how to get in touch with us.

       

      Keep us posted if there's anything that I can help with. Stay safe!

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