Skip to main content
J
JWHIII
July 17, 2024
Question

Quickbooks Payment Merchant account

  • July 17, 2024
  • 1 reply
  • 0 views

Hello,

I have had a Quickbooks Payment Merchant account for 12 years. I mostly use the Go Payment app to process credit card payments from my customers. I have made changes to my business organization and need to change my info in my merchant account. When I try to edit my company info, there is a drop down box for Industry Type. It doesn't populate or find anything when I type in the box, which keeps me from editing my company info, as it is a required box. Same thing happens in the Go Payment app.

1 reply

R
Rasa-LilaM
July 17, 2024

I'm glad to know that you've been a loyal QuickBooks customer, JWHIII. I'm here to help address your concern about the missing Industry Type option.

 

We've received similar issues where customers are unable to update their company information in their Merchant Services account. I suggest contacting our Payments Support Team to have your name added to the list of affected users.

 

If you have a QuickBooks Online (QBO) account, follow these steps to get in touch with our support specialists:

 

  1. In your company, tap the Help icon to display the support window.
  2. In the Assistant tab, enter a brief description of your concern in the Type something bar.
  3. Press the Get help from a human link to view support options.
  4. Choose Chat to initiate a conversation.

In case you're using a different QuickBooks product, refer to this article for detailed steps to obtain the contact information: Payments Support.

 

Visit this link to learn about the process of changing your company address, bank account, and other business details in QuickBooks Payments: Update business and account info.

 

Explore the resources below for comprehensive details on changing your bank account or the processing time for your deposits:

Click the Reply button below if you have other payment-related concerns or questions about QuickBooks. The Community is always ready to provide the assistance you need.

Terms & ConditionsAccessibility statement