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mike_c_three
December 7, 2024
Question

Quickbooks Payment STEALS your money

  • December 7, 2024
  • 1 reply
  • 0 views

I had a customer make an 18k payment to me via Quickbooks Payments (first mistake right there).

Quickbooks payments "withholds" the funds. I call in and they tell me I can reverse the payment and have the customer pay a different way.

Guess what? Reversing the payments means that Quickbooks Payments TOOK another 18k straight from my bank account to send to the customer while holding on to the the original 18k!

I have no idea how to get this resolved. Support is useless. Stealing 18k can cripple a small business. Absolutely criminal.

Oh, and the Quickbooks Payments portal looks like it came out of 2005 and is barely usable.

AVOID ALL INTUIT SERVICES THEY TRY TO SIGN YOU UP FOR.

    1 reply

    BigRedConsulting
    BigRedConsulting
    December 10, 2024

    Yes, you are correct. Based on many similar posts here, QuickBooks payments is completely out in left field.

     

    Merchant Services generally do not hold your money. These services simply transfer money from the customer's credit card to your bank account - which usually takes one or two business days. There is no risk to them. The risk is all on the business. For example, the customer may later create a charge back, claiming fraud or other reason. But this in no way puts Intuit at risk or costs them anything. In fact, they will actually charge the business for the process - $35 - $50 is typical.

     

    As far as I can tell, there is absolutely no reason for Intuit to hold money like this. It doesn't improve anything or make anything safer or more secure for anyone. Any statements to that effect are just misdirection and lies.

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