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M
MHF2024
September 12, 2024
Question

Quickbooks payments

  • September 12, 2024
  • 1 reply
  • 0 views

I recently had a problem where quickbooks payments gave me an error message that it wouldn't work because our "card had expired". I added a different card to my quickbooks online account and made the payment. I regained access to quickbooks payments and am able to accept payments via quickbooks payments and my cardreaders but my employees are not. They continue to get the error message about the card expiration. 

How can I fix this problem so that they too can use the card readers again?

1 reply

C
Carneil_C
September 12, 2024

Every penny counts when running a business, @MHF2024.

 

I can help you sort this error message and get back to working with QuickBooks (QB) Payments seamlessly.

 

The common causes of an expired credit card are:

 

  • The date or time on your computer is incorrect.
  • The expiration date saved in the Customer Center doesn’t match what’s on the credit card.
  • Your credit card is expired or no longer active.

 

To ensure the date and time are right, you can reach out to your computer manufacturer or their support site for help. Then, sign out from QuickBooks Online, and then sign in again.

 

Edit a customer's credit card information in QuickBooks Online to match the expiration date. After that, check with your customer to ensure their credit card information is accurate, or get new card details.

 

Once done, process the credit card payment again if needed.

 

If the problem persists, you can contact our Payments Support so they can investigate this matter and find a resolution.

 

Check out this article for more details about an expired credit card error: Fix the expired credit card error.

 

Learn more on what to do if customers whose credit card payments get declined: Fix customer's declined credit card payments.

 

I'm more than willing to help if you have any other concerns with QB Payments tasks, such as processing credit card payments and other transactions. I'll ensure your needs are taken care of.

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