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ForensicXtina9
February 3, 2023
Question

QuickBooks Payments Desktop Errors with setup

  • February 3, 2023
  • 2 replies
  • 0 views

We have spent countless hours speaking with multiple Intuit representatives and no one can solve the issue we are experiencing.  Initially our company was on QB Online and we upgraded to Desktop Enterprise version.  We were able to link up the bank and credit cards to the desktop, but we have been unable to set up to receive QuickBooks Payments.  They have told us that because we had payments with QB online, even though it's no longer active, that it appears to be tricking the system so it won't activate it for the desktop version.  An IT department is needed to fix these issues, they continue to tell us to try again later on the phone.  This doesn't solve our issue.

2 replies

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JamesAndrewM
February 3, 2023

Welcome to the Community, Christina.

 

I appreciate you for connecting with us here. Know that this isn't the kind of experience we want you to have. Let me guide you to the best way to contact the right person to get the help you need. This way, an agent can use their tools they have available to investigate this matter further. Use this link to locate the direct number so you're able to give them a call right away.

 

To speak with one of our experts from the QuickBooks Payments Support Team, you may scroll down to the bottom part of the article to see their contact information. 

 

I also recommend reviewing some of our commonly asked payment questions through this article: QuickBooks Payments FAQ.

 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT.

 

Feel free to drop by the Community whenever you have further concerns. Stay safe!

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ForensicXtina9Author
February 3, 2023

Thank you for replying, I will try that number.  The link provided for QuickBooks Payments FAQ gave me an Access Denied response.  Is there another link?

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Ethel_A12
February 3, 2023

Hello there, @ForensicXtina9.

 

Thank you for bringing this to my attention. I'm here to provide you with the correct link for QuickBooks Payments FAQ.

 

Before that, I would like to inform you that one of our QuickBooks Desktop team is taking another look at this case and will reach out to you if we need more information.

 

And here's the link for the FAQ: QuickBooks Payments FAQ.

 

I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.

 

Leave a comment below if you have follow-up questions about QuickBooks Payments. I'm always here to help.

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ForensicXtina9Author
February 6, 2023

Thank you, unfortunately this doesn't help us.  I called the number Friday that James provided and spent a bit of time on the phone with someone that wanted to change our admin to me, but the admin is not the issue and we just spent a lot of time getting the admin changed from me to the owner.  QB will not allow us to set up payments for some reason and no one seems to know how to fix it or why.  I asked for our issue to be escalated and an open ticket be created and no one will do it.  QB is essentially losing money since we cannot process payments in QB for customer orders.  Is there someone that can help us?  

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breeze10
February 15, 2024

I am having the same issue and I have never had the online version. I am a bookkeeper and I have other companies that I oversee that I had set up the online payment a few years ago and those companies are working fine. One of my other clients would like to accept online payments and I am getting the same error saying try back later... Haven't tried to call QB customer support.....

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