Question

QuickBooks Payments Pricing & Support

Forum|Forum|6 years ago
March 26, 2020
4 replies
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I have been unable to get clear answers about Pro Advisor rates for QuickBooks Payments. Merchant Services sends me to Online Support and they send me back to Merchant Services. I have been riding this ping pong ball for days. Today I was directed to Quickbooks Accountants website and spoke with Sales, who could not help me because I was not a new customer, already having a merchant account. My clients who use QuickBooks Payments have a similar complaint when they try to get support. We need one landing place!

QuickBooks Payments (Merchant Services)

O

Online payments and processing

@24950459 Thanks for joining community.

I'm sorry to hear you're having a hard time finding the department you're looking for. I can help you contact ProAdvisor support.

The number for ProAdvisor care is 1-800-4-INTUIT.

Come back if you have additional questions.

Y

YogiAuthor

Thanks. I called that number and was passed on to a second rep because the first one said he had no expertise. So common when there are Merchant Services related questions. The rep I finally spoke with introduced me to camps.intuit where I found my fee schedule. However, it was disconcerting to see "e-invoice n/a" when I bill 90% of my clients that way! And I certainly pay more than "n/a" whatever that is. I prefer more transparency and much, much less time on the phone.

O

Online payments and processing

@Yogi Welcome back, I'm glad to see you were able to see the information you were looking for.

QuickBooks Online merchant accounts are the only type of account that qualifies for an E-Invoice rate. If you see "e-invoice n/a" listed, it's because the account being referenced is a desktop account. Desktop customers have invoiced payments configured as Keyed payment rates.

You can see the different rates based on product if you visit payments.intuit.com.

let me know if this answers your question.

E

eugenia1

Were you able to get answers for this issue? I'm having the same experience and not getting anywhere with quickbooks.

B

bclark21

I am having a similar issue. While my e-invoice payments are being charged the 2.9% as promised, my keyed payments are being charged 3.4% rather than the 3.1% ProAdvisor rate I was promised. I am on the phone with them as we speak. I found transparent posted pricing for all methods for ProAdvisors here:

https://quickbooks.intuit.com/accountants/products-solutions/merchant-services/

I am hoping that this article coupled with the email I have from sales quoting these same numbers will get me somewhere.

L

LiliKay

Here's the link with the Proadvisor pricing for merchant service! I hope you find it helpful
https://quickbooks.intuit.com/accountants/products-solutions/merchant-services/