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GlassCo1
August 10, 2022
Question

Quickbooks Payments Showing up Twice Customer specific and Quickbooks Customer

  • August 10, 2022
  • 1 reply
  • 0 views

We recently added another licensed user to our system. If my computer, the main computer is asleep, she cannot access the correct file. She took a payment while I was out of the office through Quickbook Payments, Merchant Services and when I added the payment it showed "Quickbooks Customer' so I applied it to the specific customer's invoice. It is showing the payment under the customer and the invoice as paid. The payment is still showing up in merchant services and if I try to add the payment, it goes to Quickbooks Customer as if the payment were made twice. How do I fix this? I have tried to delete the payment, it says I have to delete the deposit but I have already tried that and it did it again. The deposit has been made and the month reconciled. 

1 reply

A
AileneA
August 10, 2022

Hello, GlassCo1. 

 

We'll need to review and look for the transaction that causing the payment to appear twice. Once you find the duplicate one, you'll need to delete it: 

 

  1. Click the Record Deposits icon in the Banking section. 
  2. Tap "Cancel" if the "Payments to Deposit" window appears.  
  3. Locate the specific deposit that you want to delete. If you do not see it, click "Previous" until you locate the correct entry. 
  4. Select the "Edit" menu, then "Delete Deposit." A warning displays, asking you to confirm the action. Press "OK" if you are sure you want to delete the payment. 

 

If the same thing happens, I suggest reaching out to our merchant support team. They have the tools to review your account and what causes the payment twice. 

 

Please refer to this article this is a good reference to help you add and modify payment methods in QuickBooks Desktop: Take and process payments in QuickBooks Desktop.

 

Go back here and tag me if you have follow-up questions. I'll be happy to help you more. Take care and stay safe always.

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