Skip to main content
S
Shy3
June 4, 2024
Question

QuickBooks Stole My $$$

  • June 4, 2024
  • 1 reply
  • 0 views

I'm a small business, I've worked for 2+ years to make a major profit, hire a team, etc. I work in media consulting for nonprofits.

 

I finally got a significant contract and invoiced my US-based client from Quickbooks. My client paid 50% of the total which, was more than I've ever received in this account.

 

Quickbooks opened a fraud case, I uploaded everything--my passport, my contract with client, my bank statements--everything they asked for. Quickbooks closed the account and has not returned the funds to my client, nor refunded anything I had in the account in the first place.

 

HOW IS THIS LEGAL??

I HAVE A SMALL STAFF WITH FAMILIES WHO WERE COUNTING ON THIS MONEY AND ITS JUST GONE???

 

I am so upset, Im in tears. If I uphold my end to do good, ethical business, why cant this service? My reutation and project are now in jeopardy because as a small business, I cant afford a mistake like that.

 

WHERE IS THE MONEY? WHY WOULD YOU NOT SEND IT BACK TO THE CLIENT, EVEN IF YOU DID CLOSE MY ACCOUNT? DO NOT USE THIS SERVICE, THIS IS A HORRIFIC SITUATION I WOULD NOT WISH ON ANYONE.

 

Imagine counting on this money as a small business, not getting paid, and ruining your financial life because they don't believe this is real money or whatever. Its crazy. 

1 reply

AlverMarkT
AlverMarkT
June 5, 2024

I see the gravity of the situation, @Shy3, given that the funds from your recent significant contract are crucial for your business and employees.

 

It's clear you've made considerable efforts to comply by providing all necessary documentation, and it's deeply concerning that this has not yet led to a resolution. I encourage contacting the Payments Support team again to review your case. Here's how:

 

  1. Sign in to your QBO account.
  2. Select Help (?) at the top right.
  3. Select or type Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.

 

I also recommend referencing your case number and providing any additional documentation that can assist in resolving this matter swiftly.

 

For future reference, scroll down to the bottom of this article to learn more about the common questions on requesting refund of your QuickBooks product: Request a refund for your QuickBooks product.

 

I appreciate your patience in resolving this and continuing your work in media consulting for nonprofits. If there are any further concerns about the case, we'll be here in the Community to help.

Terms & ConditionsAccessibility statement