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VEJ72
February 8, 2023
Question

Quickbooks turned on PayPal payment options without my consent. Now their Customer service reps are lying to me to get me to stop calling

  • February 8, 2023
  • 3 replies
  • 0 views

Quickbooks / Intuit turned on my paypal option for my clients and started charging me 2.9% for payments without my consent or knowledge.  I've spent over 5 hours on the phone with them trying to get the to refund the money to me and all I have gotten is flat-out lies that they were going to credit my account, to they've put a ticket in to request a refund, to they refuse to refund my money.  Has anyone else had this terrible customer service?

 

 

3 replies

S
SarahannC
February 8, 2023
I hear your sentiments, @VEJ72. This isn't the experience we want you to have.
 
We can disconnect your QuickBooks Payments, so your customer cannot pay through online. Let me show you how:
 
  1. Sign in to the Merchant Service Center as an admin user.
  2. Choose the Account tab and then select Account Profile.
  3. Click Close Account.
  4. In the Reason for closing dropdown, select a reason, and add any comments you'd like to share.
  5. When you're ready, select Submit.

 

Regarding your refund request, we have a designated team that'll help with this concern. They have full access to your account and can review the logs made in reference to these charges. They can also determine its main cause to ensure it won't happen again.
 
  1. Go to the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter your concern in the Type something field, then click the send icon.
  4. Click I still need a human.
  5. Select Get help from a human.
  6. You can either select the Chat with us or Have us call you option.

 

Additionally, I'll be sharing this link to help manage your QuickBooks subscription to ensure you'll be billed correctly: Manage Billing, Payment, and Subscription in QuickBooks Online.
 
Feel free to get back in here if you have other questions with your Paypal payment charges in QuickBooks. I'm always around to help. Keep safe!
V
VEJ72Author
February 10, 2023

My clients pay through ACH which is how I originally set it up and how I want it.  QB added PayPal and Venmo payments without telling me and took money from my bank account for processing fees.  I've already called and talked to numerous agents who are just lying to me to placate me.  I want a refund of the fees QB took from my account.  

JessT
JessT
February 10, 2023

Hi VEJ72,

I can feel your pain. I recently had a similar experience with my service provider, where a particular feature was accidentally activated without my knowledge and bloated my bill.

 

I'll let you contact our QBO Support team again since we can't check account details from here. I understand that you called. However, only they have the tools to process refund requests and review your transactions. You can contact them tomorrow from 6 AM to 6 PM PT.

 

If there's anything that I can help aside from reviewing your billing details, just reply to this thread.

D
denaandre
November 15, 2023

Neither I nor my bookkeeper authorized PayPal on QB and I was charged $148+ for payment of a large invoice. I want the funds reimbursed to my bank. 

 

My email is tcabusinessagent @gmail.com. Please write me directly with an explanation. Judging by the other posts, this is not a unique complaint.

 

Thank you for your help resolving this issue.

 

 

J
Just_me
November 15, 2023

@denaandre   If you had read any part of the above thread, you would clearly see that no one here can, nor will help you.  you HAVE to contact Intuit/ QB yourself, not through this or any other thread.  No one here has access to your account, and you don't want them to.  

Contact QB the proper way to get the help you're requesting. 

A
amrita_01
December 19, 2023

I got payment notice for $1400 and it should be for only one person to use desk top computer. It should be $399.

G
GlinetteC
December 19, 2023

I appreciate you bringing your issue with us here, Amrita.

 

I can assist you in finding the most suitable support to address your payment notice issue.

 

I suggest contacting our QuickBooks Support experts so they can access your account, review the payment details, and provide assistance.

 

Here's how:

 

  1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  2. Select Contact Us.
  3. Give a brief description of your issue, then choose Continue.
  4. Choose to chat with us or Have us call you.

 

I'm sharing this article to learn more about managing your subscription: Manage your QuickBooks Desktop subscriptions and services

 

You can get back to this thread if you need additional help with charges or related concerns. I'll be here to assist.

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