Question

Quickbooks will not release my funds, my money

Forum|Forum|1 year ago
September 24, 2024
5 replies
0 views

My client paid me 3 months ago and I still have not received my funds.

Over the last 5 weeks, I have called at least 20 times, have had at least 7 cases open, and have been promised multiple times that the money was going to be transferred. It still has not.

I have been told it will be transferred by 3-5 business days multiple times across these 5 weeks. I have been hung up on, and I have been told an email with details will be sent and they never have. I have been told that my issue will be escalated to Tier 2 and Tier 3, but that never happened. They are lying to me and withholding my livelihood.

Quickbooks is stealing from me. If this does not get resolve, I will find counsel and I will sue. If you are searching for an invoicing service, do not get Quickbooks. Do not do it.

QuickBooks Solopreneur

JoesemM

Hello, Brogan. I recognize that a business relies on timely funds to operate smoothly, and receiving payments is very important.

I know that you've already reached out to us. However, I still recommend contacting the Merchant Services Team. They are the best resource for such inquiries, as they can request account information, verify the payment status, and investigate why it hasn't been deposited into your account yet.

Additionally, please check your inbox or spam folder for any emails with instructions related to this issue. These emails usually contain detailed steps to resolve any problems. Typically, we might request additional information to facilitate the completion of our review process.

I'd also like to share these articles for additional references on receiving online payments from your customers:

Once everything is all in place, you can categorize your transaction and reconcile your account whenever you're ready.

Feel free to reach out if you have any other concerns or questions about managing your deposits. I'm always here and ready to help. Stay safe!

B

BroganMillerAuthor

Hi Josem,

I appreciate you replying. However, I have interacted with them. I loss track the number of times I have been to merchant services portal and confirmed there was no batch ID nor has the status of the transaction resolved to deposited.

Three months is inexcusable. And lying to me for 5 weeks even more so. I've attached an email I received 7 days ago, and I have yet to hear back. I finally started tracking my case numbers around mid September, and have had multiple cases opened: 15123841489, 15123874627, 15124035127, 15124237953.

How can you excuse this? Quickbooks is very close to making it so I cannot feed my family.

B

BroganMillerAuthor

Hello, am I to get any more support? I have another ticket open. Why is no one responding anymore?

R

ReymondO

Your concerns are important to us, and I want to ensure you get the assistance you need, Brogan.

Yes, you can still get support from our QuickBooks Team regarding your open ticket. To obtain the latest updates and ensure your concerns are addressed, I recommend reaching out to them again. They have the expertise and resources to assist you effectively. Here’s a step-by-step guide on how to connect with them:

1. Click the (?) Help icon.

2. Select the Search option and choose Contact Us.

3. Enter a brief description of your concern and click Continue.

4. Choose either Have us call you or Chat with us.

Additionally, I’d like to share some articles that may prove helpful as you work on receiving online payments from your customers. These resources provide valuable insights and best practices:

If you have any other questions or concerns about managing your deposits or anything else related to QuickBooks, please don’t hesitate to reach out. I’m always here to help.

B

BroganMillerAuthor

I am expecting funds to deposit in my bank account on Wednesday. Case # 15124411348.

I also received an email from a Rainer J. about setting up a call, but they never reply. Case # 15124236118.

I also have all the cases that were closed but I never received my money. I listed those all above. Can you please read the previous correspondence and get back to me about the case #s? I have already talked to Merchant Services multiple times. I have spent close to 20hr on the phone with your customer support already.

Z

Zysamay06

I am dealing with the same issue. Were you ever paid. They are holding over 5k from me for an invoice that was paid by my customer.

C

CharmieH

This isn't the experience we want our users to go through, Zysamay06. I'll share the possible reasons why online payments are placed on hold.

QuickBooks Payments allows you to accept and process payments seamlessly within QuickBooks. If you see that a recent payment is on hold, rest assured it is a normal part of the process. QuickBooks takes a moment to review the payment to ensure everything is alright.

I recommend reaching out to our Live Support team, as they are the only ones who can pull up your account and further investigate the status of the funds on hold.

Here's how to connect with them:

Navigate to the Help menu.
Click the Search option, and type "contact support".
Select the Contact Us tab at the bottom.
Enter the question, keyword, or topic you need help with.
Follow the prompts, then choose a way to connect with us.

Additionally, you can review the resources below to learn about when QuickBooks Payments deposits customer payments and how to void or refund customer payments:

Feel free to hit the Reply button below if you need anything else. The Community team is here to help you.

BigRedConsulting

@CharmieH RE: This isn't the experience we want our users to go through, Zysamay06.

Nonsense. It's absolutely the experience Intuit wants their users to go through. It's exactly what you've designed and it's completely nuts.

I've had a merchant service for almost 20 years and they have never, ever put a payment on hold for any reason, much less the reasons reps here keep making up, like for security. When a customer sends a payment, they've sent it. That should be it. There is no need for anyone to review it.

RE: I'll share the possible reasons why online payments are placed on hold.

You didn't share even one reason. We're waiting... What are the reasons?

RE: QuickBooks takes a moment to review the payment to ensure everything is alright.

Nonsense. If you took a moment, no one would even notice. You're taking days and weeks and months.

M

Metty

This is also happening to us. That are holding thousands of dollars with no explantion. It’s been weeks and we still haven’t gotten anything after multiple conversations.

We will be escalating this issue with an attorney.

A

Ariana Rodriguez

I am wondering if anyone ever got their funds back. On April 18, 2025 - a client paid via QB. We applied for a payment account but elected to use our own bank as to where we wanted our money to go. Interestingly enough - looks like QB didnt like that.
Your QuickBooks payments account has been declined. You can continue to create and send invoices, but you can no longer get paid online or in-person. Any available funds will be returned to your customers. Reach out to them directly to find another way to get paid.

Its May 22 and we have yet to see our money, our client has not received his refund either. We keep getting emails "warning us" to take action or our funds will be returned. I've lost track of the times we've called QB to get this resolved. Returning money that doesn't belong to QB should not be this hard. Considering that they make money off of small business' why are they trying to steal from us?

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