Quickbooks witholding money

Not sure where else to go but I thought I would put this here in case anyone else has experienced this. I have worked as a freelancer and used Quickbooks Online to get paid by a client for work that I did back in November 2024. After receiving the invoice from my client and when trying to access it, it stated I wasn't verified to access my funds and have been withheld since. I have spoken to at least 20 representatives including sending emails back and forth trying to access my money. The error that I continue to get which I have repeated multiple times is that the link to send my docs to verify myself are stating that I am either all caught up and I don't need to update anything. I had my case escalated more than once and had mainly been in contact with a supervisor named Chanda who had advised to me that the reason why my case had been going on for so long was that the link that was sent to me to verify my information was actually from a completely different department so not only was this dragged on for so long because of the employees' incompetence for sending me the wrong information and when she sent me the "correct" link to upload my information it is now telling me that I am not authorized to access it as of the last 1-2 months now. It is now going almost 4 months with my funds being withheld from me and the supervisor let alone the reps that I have spoken to just continue to redirect me in the same circle and haven't been able to resolve my case. I had even tried reaching out to the [email address removed] only to be met with an automated response that the email was only for non-US customers but there isn't a general one for American citizens. The customer service at this company is absolutely terrible and I wish I would've never trusted it in regards to receiving payment for my work and I am in the process of trying to file legal action as I still don't have access to my money and I continue to get the same runaround piss poor service. If anyone can provide me insight or advice that has went through a similar situation and got it resolved, please let me know. My case number is xxxxxxxxxxx.