Skip to main content
P
PurchasingGuru
October 26, 2022
Question

Receipts Randomly Not Linking To Purchase Order

  • October 26, 2022
  • 1 reply
  • 0 views

We have been using quickbooks enterpirse for years with no issues.  Product gets delivered, we do the receipt and select the PO the product comes up and we receive it.  Go to payables when the invoice comes in, see the receipt and its linked to the PO, select it and change it to a bill.

 

During the last few weeks, we keep having random receipts that suddenly are not linked to the purchase order.  There is no rhyme or reason and I have watched our staff do the receiving and the process is being done correctly, and its not all receipts, just random receipts one or twice a week.

 

HELP! 

1 reply

G
GebelAlainaM
October 27, 2022

I'm here now, @PurchasingGuru. We can perform some troubleshooting steps that will help you sort things out.

As I've checked here on my end there's no reported issue regarding the receipts not linking to the Purchase order. For now, we can perform some basic troubleshooting steps to fix the unusual behavior of your company file. Let's start by ensuring the system is updated to its latest release, this way it keeps your QuickBooks up-to-date so you have the latest features and product improvements.

After updating your company file and you still get the same concern, I'd recommend running the Verify and Rebuild tools. You can refer to the following steps:
 

  1. Go to the File menu, and choose Utilities.
  2. Select Verify Data, then tap OK to close all windows. If you see “Your data has failed the integrity check”, you'll need to rebuild your file. If there are no problems with your data, you’re done.
     

If there are problems with your company file, you'll have to rebuild it. Here's how:
 

  1. Go to Files, then select Utilities.
  2. Choose Rebuild Data, and then click OK.
  3. Tap OK to make a backup to prevent data loss along the process.
  4. Then hit OK to continue the rebuild process.
     

If you need more insights about the verify and rebuild process, you can check out this article: Verify and Rebuild data.

Additionally, you can check out this article if you want further guidance in tracking your company's expenses and accounts payable: Customize vendor reports.
 

Please feel free to come back if you have clarifications or additional information about managing your purchase orders. I'll be around. Take care!

Terms & ConditionsAccessibility statement