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A
Autographics
November 20, 2024
Question

Receiving 50% deposit shows paid in full on invoice

  • November 20, 2024
  • 1 reply
  • 0 views

We use Quickbooks for all of our accounting and sales purposes. Our process is: 

We create a Project in Quickbooks (This will allow us to track time for each project). Once created, we send the customer an estimate through Projects with a requested deposit of 50% (we click the "Request a Deposit" function and enter half the invoice total). 9 times out of 10 when the customer pays the deposit, it will show a double payment and show the invoice paid in full. It shows (2) payments each with a payment number. 

 

Why is this happening and how do i stop it? It is really messing up our books.

1 reply

J
JamaicaA
November 20, 2024

Thank you for elaborating on creating a project to link the estimate to an invoice, Autographics. Let's sort out the double payments to ensure the accuracy of your books.

 

Once your customer pays the deposit online, the estimate is automatically converted to a partially paid invoice. That said, I'd like to clarify if you requested a deposit when creating an estimate and the converted invoice. If so, the two deposit requests may lead to duplicate payments, marking an invoice as paid in full.

 

Otherwise, I recommend contacting our Support Team for further assistance regarding these payments. Rest assured, we're here to help you navigate through it. I'll show you how:

 

  1. Go to the Help icon and choose Search.
  2. Select the Contact Us button and enter your concern.
  3. Click Continue.

 

Please note our operating hours in this article so you can reach us at your convenience: QuickBooks Online Support.

 

Additionally, the full invoice amount will be included in reports such as the Profit and Loss and Balance sheet with Accrual reporting. Check out this reference for details: Choose between cash and accrual accounting methods in QuickBooks Online.

 

Furthermore, these resources can guide you in modifying your templates and registering customer settlements:

 

 

Determining why the deposits closed out an invoice is crucial for a clearer picture of business financials. For further inquiries concerning data or the complexity of your books, add them below.

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