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A
ASBGS
June 17, 2022
Question

Receiving Cancelled Dispute Funds

  • June 17, 2022
  • 2 replies
  • 0 views

We recently had a dispute that upon speaking with the customer, they called their bank and canceled the dispute. I would like to know how long we can expect to wait for the dispute to show as resolved in QBO and for us to receive the funds back into our account since the customer called their bank and canceled the dispute. 

 

Thank you! 

2 replies

A
ASBGSAuthor
June 17, 2022

For clarity- this was a credit card dispute. 

S
SashaMC
June 17, 2022

Good morning ASBGS,

 

Nice to see you in the Community! Each situation varies, but it may take up to 90 days to settle. What I recommend is connecting with the Payment Team so they can look up your account and possibly give you a better timeframe. You can use the chat feature or the Merchant Center or call us.

 

 

Please let me know how the conversation goes! If there is anything else I can assist with, don't hesitate to let me know. We are here to help! Take care for now. 

 

A
ASBGSAuthor
June 17, 2022

Hi there, thank you for the response.

 

I did call yesterday but I did not get a time frame for how long it would take since the client called their bank to cancel/end the dispute. Is the "up to 80 days" still the time frame even when the client no longer wants to pursue the dispute? 

The representative I spoke with on the phone did not seem to understand what I was asking for. I was just curious about how long it would take to see that the client has canceled the dispute in QBO, and when we would receive our funds back because the customer has notified their bank to end the dispute.

Candice C
Candice C
June 17, 2022

Good morning, @ASBGS. 

 

I appreciate you hopping back on this thread. 

 

At this time, this resolution could take up to 90 days depending on the particular situation. However, I do suggest contacting our Payments Team again to clarify the timeframe of when this will show up. You can use the links above from my colleague or the one down below to get in touch with them: 

 

Payments Support

 

Keep us updated on what the timeframe is for your issue after getting in touch with them. Have a splendid weekend ahead! 

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