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Kamper12
November 17, 2022
Question

Receiving online payments telling me that they can't reach customer

  • November 17, 2022
  • 1 reply
  • 0 views

Just signed up for allowing payments and already having an issue with quickbooks telling me that they can NOT reach my customer, even though I have sent them and received emails from them all day. I double check and copy the correct (same) address and nothing is working. This is just starting to happen as I was able to send the same invoice yesterday without the payment link information. NOT THE BEST START OF MY USE OF QUICKBOOKS ONLINE. 

1 reply

LieraMarie_A
LieraMarie_A
November 18, 2022

Hi there, @Kamper12.

 

Currently, we have an ongoing investigation (INV-78254) about invoice delivery issues in QuickBooks Online. Rest assured that our engineers are working on a fix.

 

I recommend contacting our Customer Care Support team so that you'll be added to the list of affected users. This way, you'll receive email updates of the investigation's status and be notified once it's been resolved. I've included the steps to contact support below. 

 

  1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.

 

In the meantime, you can send the invoice manually by selecting Print/Preview, downloading the PDF, and sending it via your own email.

 

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care, @Kamper12.

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