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lauren56
February 3, 2023
Question

Reconciling credit card payment

  • February 3, 2023
  • 1 reply
  • 0 views

I am reconciling my credit card statements, but the credit card payments made from my checking account are not showing up under reconcile. This is causing the reconcile to be off by the exact payment amount. When I go into the register, the payment does show there as having been credited to the credit card, but it shows as already reconciled. I guess it was reconciled on the checking account side. When I try to unreconcile and go back to reconcile to check it off then the balance is off by that amount. How do I rectify this?

 

The credit card payment was downloaded from the checking account and reconciled there. Did I miss a step somewhere? 

1 reply

Nicole_N
Nicole_N
February 6, 2023

Hi there, @Lauren11_2. I'd be glad to assist you today!

 

It's good to know that you've unreconciled them after knowing that they've been reconciled when checking in the register. However, the balance is off by that amount. To rectify this, I'd recommend reviewing your previous period's reconciliation. This will help us determine whether the opening balance for the current period is correct.

 

You can follow the steps in this link: Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online.

 

In addition to that, you visit these links about reconciliation in QBO:

 

Feel free to leave a reply if you have additional questions about reconciliation. The Community is always glad to help. Take care always.

A
affordable4
June 5, 2023

I have a similar issue but mine was not reconciled in the checking account.  I made a partial payment and it is showing in the reconciliation account as a full payment.  This of course is making the reconciliation off by the remainder of the balance.

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