Skip to main content
A
andiie46
April 30, 2025
Question

Refund

  • April 30, 2025
  • 1 reply
  • 0 views

I have a customer that overpaid the invoice and wanted us to return the money back until the actual due date. I refunded the money, but we need to show the balance due on the invoice. How can we create a refund of an ACH payment that's applied to the invoice so that the balance will be due on the invoice.

    1 reply

    J
    JoelES
    April 30, 2025

    Thank you for reaching out the community, Andiie46. 

    I am available to assist you with processing a refund for the overpayment, Andiie46. Below is a detailed guide on how to accurately record it within QuickBooks Online: 

    Step 1: Record the refund for your customer
     

    1. Select + New.
    2. Select Expense, Add expense or Check. If you're in Business view, follow the steps to switch to Accountant view first. Then come back to these steps.
    3. Select the customer you want to refund from the Payee ▼ dropdown.
    4. From the Payment account ▼ dropdown, select the bank account where you deposited the overpayment to.
    5. On the first line of the Category column, select Accounts Receivable.
    6. Enter how much you want to refund in the Amount field.
    7. Fill out the other fields as you see fit, then select Save and close.
       

    image.png
     

    image.png


    Step 2: Link the refund to the customer's credit or overpayment

    1. Select + New.
    2. Select Receive payment.
    3. Select the same customer you used for the check or expense when recording the refund.
    4. Fill out the other fields as you see fit.
    5. In the Outstanding Transaction section, select the checkbox for the Expense or Check you created when recording the refund.
      Note: If you have automation to apply bill payments turned on, this step is done for you.
    6. Make sure the payment is equal to the open balance, then select Save and close.
       

    image.png


    On the other hand, you can also create and send customer statements in QuickBooks Online. This will provide you with the benefits of improving cash flow and helps you remind customers of their outstanding balances.  

    Moving forward, discover how to export your QuickBooks Online data list and seamlessly send it to your customer with just a single click.

    Additionally, you have the option to connect with our team of experts who can offer personalized guidance on managing your invoices and reports. We invite you to explore QuickBooks Live Expert Assisted for further information.  

    If you have any more questions if there's anything more we can help you explore, please don’t hesitate to get in touch. Have a great day ahead, and we look forward to serving you again. 
     

    Terms & ConditionsAccessibility statement