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5
5247719934612079
January 2, 2024
Question

Refund an Echeck

  • January 2, 2024
  • 1 reply
  • 0 views

A payment was made via Intuit's eCheck option 3 weeks ago and 50% amount needs to be refunded. I understand that we cannot void it now but can we refund the transaction? When I am trying to search, the details are not coming. I checked your other articles and those seem to be an option to reverse a credit/debit card payment but not an eCheck payment. Is there a way that Intuit can help us since this is urgent?

1 reply

J
JamaicaA
January 2, 2024

 

Thank you for sharing the complete details of your concern, 5247719934612079.

 

I’d like to get this issue sorted out so you can refund the E-checks urgently. Let me direct you to our dedicated team for this kind of query. 

 

Yes, voiding or refunding a regular check is available. You can also do the same for E-checks. The easiest way to search for a transaction is by date, amount, and last four digits of the customer's credit card number.

 

Here's how:

 

  1. Sign in to your QuickBooks Payments account.
  2. Select Reverse a Transaction from the Processing Tools drop-down.
  3. Fill out the necessary fields and select Search.
  4. Locate the transaction you want to refund.
  5. Manually input the amount in the Amount field, then Submit.
  6. You'll be asked to click Continue to process a full refund. To submit a portion, pick Cancel to enter a different amount. Select Continue.
  7. Choose E-mail or Print to get a copy of a receipt.

 

See this article for more ways: Void or refund transactions in QuickBooks Payments. It contains the instructions to return the full amount or print a receipt.

 

For additional help, I recommend contacting our representatives. They can initiate a screen-sharing session to help you further. Scan this guide for the operating hours: Contact Payments Support.

 

Drop a comment below if you have any other questions about processing a refund for a bank transfer payment. I'll be happy to help you out.

5
5247719934612079Author
January 2, 2024

Hi JamaicaA,

 

Your solutions are for reversal of credit card transactions. My query is about eCheck which is paid using bank account number and routing number (also called ACH). Can we reverse an eCheck payment which was paid 2-3 weeks back?

 

K
Kurt_M
January 2, 2024

Hi there. We'll provide details about voiding or reversing an E-check payment made in QuickBooks Payments.

 

Please know that in QB Payments, once the E-check has been processed or gone through the system, the option to void or refund is no longer applicable. In this situation, we recommend contacting our Customer Care Team so they can help you with the necessary process to get you refunded. We'll write down the steps to get you going:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select or type Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose Start a chat with a support expert.

 

For more details, please see this page: Contact Payments Support.

 

In addition, we recommend checking these articles to help you keep your data accurate inside the program:

 

 

You can comment below or post a question here in the Community space if you need further assistance managing transactions inside QuickBooks. Rest assured, we'll be here to help you out again. Keep safe.

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