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PM219
February 1, 2023
Question

Refund using card reader

  • February 1, 2023
  • 1 reply
  • 0 views

When I try to use the card reader to issue a refund, QB makes me type in all of the information manually. It will not let me use the card reader - I get the response "your card reader is not supported".  This is the reader I purhased from Intuit (the only one they had). 

 

1 reply

Rubielyn_J
Rubielyn_J
February 3, 2023

I'd be glad to help process your refund by using the card reader, @PM219.

 

It's possible that the card reader isn't compatible with the product you are using. To ensure you can use them, check if they are compatible. 

 

If they are and the issue persists, I suggest contacting our support team. They have the necessary tools to check this and help ensure you can use the card reader to process the refund. 

 

Here's how:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Continue.
  5. Sign in to your Intuit account and select Continue and then Continue with my account.
  6. Select to chat with us or Have us call you.

 

Additionally, I'll be sharing this link to help manage and connecting your card reader: Fix Issues with the GoPayment and QuickBooks Mobile App Card Reader.

 

Feel free to get back in here if you have further concerns with using card reader. I'm always around to help. Keep safe!

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