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K
Kwarfield
March 25, 2024
Question

Reissue a payment

  • March 25, 2024
  • 1 reply
  • 0 views

We use QBO and I made 3 separate payments using the bill pay option to a vendor.

The checks have not made it to the vendor due to a missing apt #

How do I cancel the payment and reissue the check?

Do I also need to void the original payments with my bank?

 

1 reply

S
SirielJeaB
March 25, 2024

The process for canceling a payment and issuing a new check varies based on the payment status, Kwarfield. Let me share further details.

 

If your payment is in the scheduled status, you can cancel it through the Bill payment page. Note that you can only cancel a scheduled bill payment before 12 am on the withdrawal date mentioned in the confirmation email sent after scheduling the payment. Here's how:

 

  1. Navigate to Expenses, then Bills.
  2. Click on Show Bill Pay payments.
  3. Select the scheduled bill payment from the list and click View details.
  4. Finally, choose Cancel this payment to proceed.

 

After canceling the payment, you can proceed to recreate the check.

 

However, I recommend contacting our Live Support Team if the payment has already been processed. They have the authority to void the payment and notify the vendor about the voided transaction.

 

Additionally, here are some references that can help you better manage your bill payments in the future:

 

 

You can always ask for more details on any bill-related queries you may have by leaving a comment below. I'm here 24/7 to provide support tailored to your needs. Have a good one.

 

K
KwarfieldAuthor
March 25, 2024

What do I do if the bill payment screen shows "shipped" and when I click the view details it takes me to the  check shipped ? 

 

M
MirriamM
March 26, 2024

Thanks for getting back to us and providing a screenshot, Kwarfield. 

 

I'm here to ensure you can reissue a payment for your bill.

 

Based on the screenshot you provided, it appears that you've scheduled a bill payment with QuickBooks Bill Pay. To help you cancel the payment, I recommend contacting our Customer Care Team. They have the necessary tools to access your account securely and guide you through the cancellation process.

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

 

If you want to find out the amount you paid to a vendor for the year, you can run a Transaction List by Date report.

 

If you need further help with managing your bill transactions, please don't hesitate to let me know by leaving a comment below. I'm always here to help you with any questions you may have. Take care.

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