restocking fee to customer

@Eve2019 

If the customer didn't pay the invoice, then the charge is $122.15 (20% restocking charge on the $610.75 worth of items being restocked).  If the customer paid the invoice, then your refund to them would be $488.60 ($610.75 total paid minus the $122.15 restocking fee).  

The customer will only pay the restocking fee, Eve2019. I'll provide more information on this.

To better assist you, could you please let me know if you have already created a sales order in your QuickBooks Desktop (QBDT) account? If yes, you can convert the Restocking fee item to an invoice for the customer to pay.

Here's how:

1. Sign in to your QuickBooks Desktop company file.
2. Go to the Customers menu and click on Sales Order.
3. Select the specific customer in the CUSTOMER JOB.
4. Then select the specific item in the ITEM column.
5. Click on Create Invoice at the upper right button and select Create invoice for selected items.
6. Check mark the Restocking fee as the item in the ITEM column.
7. Then you will be routed to the Invoice page and click on Save & Close.

Meanwhile, if you did not create a sales order, you can manually issue an invoice to your customer, please follow these steps:

1. Sign in to your QuickBooks Desktop company file.
2. Go to the Customers menu and click on Create Invoices.
3. Select the specific customer in the CUSTOMER JOB.
4. Then select the Restocking fee as the item in the ITEM column.
5. Once done click on Save & Close.

Moreover, when a customer pays you the invoice, you need to record the payment in QuickBooks.

I'll be around If you still have questions about handling your invoices. Tag me by leaving a comment below and I'll follow up to get back to you