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NealRM
July 28, 2022
Question

Returned ACH transaction and fee

  • July 28, 2022
  • 2 replies
  • 0 views

I received a Returned Check notification for an ACH from Quickbooks. There is so much wrong with how Quickbooks handles this.

1) The information provided is not sufficient to provide proof they made any mistake. The code indicates the account wasn't found. Yet the information provided doesn't support that code.

2) Why would the system allow for the to be accepted in the first place? Why would an invalid account number even be processed in the first place? That doesn't make sense.

3) Quickbooks wants to charge me $10 for this. That is little more than extortion. This doesn't require ANY human intervention, it's 100% automated and is not a mistake I made.  

This is an outright SCUMMY practice.

    2 replies

    JoesemM
    JoesemM
    July 28, 2022

    Thanks for reaching the Community space, @NealRMNealRM. I appreciate all the details that you've shared.

     

    I'm here to share some insights about the returned ACH transaction.

     

    To fix the error code RO3/RO4 or No Account/Unable to Locate Account/Invalid Account Number, you'll have to sign to the Merchant Service Center and update your bank information in the Account Profile section. For account security, you may need to enter the last four digits of your business Tax ID or SSN.

     

    To change your bank account info:

     

    1. Log in to your QuickBooks Payments account.
    2. From the menu, select Account, then Account Profile.
    3. Go to the Deposit Account Information section, then select Edit.
    4. Select how you want to receive the code (text or voice call).
    5. Enter the code in the pop-up window.
    6. Enter the Account Type, Routing/ABA Number, and Account Number, then select Submit.

     

    For more information, see these article: Update business and account info.

     

    With regards to the charge, I'd recommend contacting our Payments Support Team. They have tools that can verify the charge and further help you with that matter. To reach them, click this link: Contact Payments or Point of Sale Support.

     

    I've listed these references that will guide you in handling rejected ACH payments in QuickBooks:

     

     

    Please leave a reply below if you have other questions or concerns. I'm always here to help. Take care and stay safe!

    N
    NealRMAuthor
    July 30, 2022

    The issue is not with my account information. The ACH transaction was deposited into my account. Then QB, reversed the transaction and charged me $10. QB stated there was something wrong, but did not provide enough information to verify.

    There are 3 MAJOR problems with this. 

    1. Why did QB accept the transaction in the first place?
    2. Why are they charging me a fee for someone else's "mistake"
    3. Why a $10 fee for something that cost QB exactly 0.00 to perform? This is a 100% bogus fee. It has no bases other than to extort money from its clients. 
      katherinejoyceO
      katherinejoyceO
      July 30, 2022

      Thanks for getting back to us, @NealRM. I'm here to share some insights about rejected ACH payments in QuickBooks. 

       

      QuickBooks Payments charges a fee each time a transaction is processed. This charge will be posted in your account. 

       

      In your case, you may want to charge your customer for the failed payment. First, create a "rejected bank transfer fee" item. Here what you need to do: 

      1. Go to Settings menu, then select Products and Services.
      2. Select New and then Service.
      3. In the Name field, enter "Returned Bank Transfer Fee."
      4. From the Income account drop-down, select or add an income account called Returned Bank Transfer Fees. Or, select an expense account you already use to track your bank charges.
      5. Select Save and close.

      After that, add the item to the original invoice and resend it. Here's how:

       

      1. Open the invoice, then add the returned bank transfer fee item.
      2. Enter the amount of the fee you were charged.
      3. Resend the invoice.

       

      You can visit this article to learn more about handling a rejected or failed bank transfer payment in QuickBooks. 

       

      You're always welcome to reply if you have follow-up questions with credit card fees. I'll be around to listen and help. 

      S
      sooverit2
      August 31, 2022

      I just had this happen too! I had to wait for it to hit my bank account and compare 15 digit transaction id numbers and dates to try to figure out which invoice payment was rejected. It seems that the payment should have been rejected while the customer was attempting to pay up front. This is just wrong.

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