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September 4, 2022
Question

Reverse a credit card payment

  • September 4, 2022
  • 1 reply
  • 0 views
How to refund 30.00 on my customers credit card payment just made in QB payments?  

1 reply

Rubielyn_J
September 4, 2022

I'd be glad to provide the steps on how to refund 30.00 on your customer's credit card payment, @res@finisroadrvp.

 

But before doing so, please take note that QuickBooks Payments will only allow you to provide a refund within six months from the date of the sale. Then, you can process a refund using cash or check after.

 

To proceed, here's how:

 

  1. Log in to your QuickBooks Payments account.
  2. From the Processing Tools drop-down, click Reverse a Transaction.
  3. Fill out the necessary fields and choose Search.
  4. Select the transaction(s) you want to refund, then click Submit.

 

For detailed info, you can also review this article: Void or refund transactions in QuickBooks Payments. It also includes steps on how to partially refund or credit a transaction and print a receipt.

 

Additionally, I'm sharing this link you can utilize in the future to help you handle vendor credits and refunds in QuickBooks Online: Enter a credit from a vendor.

 

That should point you in the right direction. I'll be here if you have other concerns about giving a refund to your customer. Take care and enjoy your weekend!