Skip to main content
A
Angela-Thews
January 18, 2022
Question

Reversing a customer's ACH deposits

  • January 18, 2022
  • 1 reply
  • 0 views
Hi, Our company uses QBDT Contractor. We have a customer who pays by ACH deposit. We received payment confirmation from them on several deposits, however when we reviewed our bank statement none of the ACH deposits had gone through. I would like to just confirm that I reversed everything correctly. Here's what I did: First I went back to the deposit date and deleted each deposit Then deleted each payment, which opened up the invoices with a balance owing again. Would this be the correct way to this issue?

1 reply

JessT
JessT
January 18, 2022

Hi Thews,

 

You could first check your Merchant Account to see what happened to the payments. If there is no record there, you can delete the deposits as you did, but since it's done, you can resend the invoice to your client. You may also check with them if the amounts have been debited or were already reversed to their account.

 

Normally, you can reverse a payment in the Merchant Center:
 

  1. Sign in to your QuickBooks Payments account.
  2. From the Processing Tools drop-down, select Reverse a Transaction.
  3. Fill out the necessary fields.
  4. Click Search, select the transaction(s) you want to refund, then click Submit.

 

Let me know if you have any additional concerns with your transactions. Take care and have a good one!

    Terms & ConditionsAccessibility statement