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CSimon
February 3, 2018
Solved

Reversing a payment

  • February 3, 2018
  • 2 replies
  • 0 views

I made an error entering a payment with a customers credit card.  It shows pending but it won't let me reverse or void the payment.  What am I doing wrong?

    Best answer by Dwayne11

    Hi CSimon,

     

    I'll show you where to go to get that charge reversed:

    1. Go to merchantcenter.intuit.com
    2. Click on Processing Tools
    3. Select Reverse a Transaction
    4. Adjust the date and Search
    5. Add a check next to the transaction
    6. Submit

    Let me know how that works out for you. 

    2 replies

    D
    Dwayne11Answer
    February 6, 2018

    Hi CSimon,

     

    I'll show you where to go to get that charge reversed:

    1. Go to merchantcenter.intuit.com
    2. Click on Processing Tools
    3. Select Reverse a Transaction
    4. Adjust the date and Search
    5. Add a check next to the transaction
    6. Submit

    Let me know how that works out for you. 

    C
    ColeChmilar
    February 21, 2018

    Yeah? And what do you do when there is no option to click "processing tools"?  All it does when I log in is show me my account details.  The only option I have is to edit my bank account information.  No "processing tools" button.  No answers online. No options.  Nothing but long wait times on hold.  I got an email from Risk Operations explaining the exact same thing you just said.  Doesn't work.  I tried chatting with a representative online, and got instantly directed to a different phone number to call.  I've been on hold for 30 minutes and counting as of this message.

     

    Quickbooks is great for keeping track of your accounting, but after this debacle I would never reccommend using Quickbooks to recieve any payments.  Nothing but headaches and chasing your tail.  Once I get this sorted, I'll never use the "pay by credit card" option again.  It's not worth the hassle.  Especially due to the lack of customer support, whether it be online or by phone.  Quickbooks won't be recieving any more processing fees from me.

      D
      Dwayne11
      February 21, 2018

      Hello ColeChmilar,

       

      I'd like to know if you were able to get in touch with that team and get that transaction reversed.

       

      Fill me in when you have a chance. 

      D
      Dalen12
      July 22, 2021

      I've reversed a payment made through QuickBooks yesterday. How long will it take for the money to be refunded? Also does the merchant fee got reversed as well or are we charged with another merchant fee of 2.5%? Thank you in advance.

      C
      ChristieAnn 11
      July 22, 2021

      Hi there, Dalen12.

       

      Thank you for visiting the QuickBooks Community and for joining the thread. I'll make sure to provide details about the estimated time will it take for the refund process and for the reversed fees.

       

      After reversing a payment in QuickBooks Online, the money to be refunded usually takes or reaches the bank within 2-3 business days of the transaction. It varies on the time you enter transactions, the bank you choose for payments, or for the amount refunded to be deposited. It can also vary on how long it takes the bank to verify and process electronic deposits. Then, if this is via credit card, the estimated time to deposit the refund amount is 5-7 banking days. While ACH will take within 5 days.

       

      I also suggest contacting our Merchants Services Support Team. This team is the best resource for such inquiries, as they're able to request account information. They can also verify the status of the refunds.

       

      On the other hand, payment transactions you void may incur a fee. You'll have to pay a fee for any refunds you give or return transactions. The fees depend on your pricing plan and transaction type. You can click this article to see additional details: Understand fees for refunds or void transactions.

       

      Please refer to this article to view alternate methods to perform a partial refund/credit and to print a receipt: Void or refund transactions in QuickBooks Payments.

       

      Don't hesitate to post again here in QuickBooks Community if you have additional questions about QuickBooks payments. I'll be right here to help. Have a great day!

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