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L
Lee82
September 19, 2022
Question

Review and hold

  • September 19, 2022
  • 1 reply
  • 0 views

I am my partner receive payment from two clients. And the payment was under review, we submitted what was requested, and again they requested more we did again only for us to check status it should deposit on hold. Please advise 

1 reply

M
Mark_R
September 19, 2022

It's good to see you here in the Community, @Lee82.

 

I can share some information on why your deposit is on hold.

 

Usually, we ask for more info so we can complete our review within 2 business days. I'd suggest following every step in the email as soon as possible. This way, we can finish processing the payment after the review.

 

Also, I recommend contacting our QuickBooks Payments Team if you need more help resolving the hold status (or if you haven't received an email yet). They'll pull up your account securely and process the necessary documents to release the funds. 

 

You may want to read these resources to learn more about how QuickBooks deposits payments to your bank account:

 

 

Our Community forum is always open to help you if you need more assistance with this. Have a great day ahead.

L
Lee82Author
September 19, 2022

All necessary documents has been provided by my Partner. During weekends. And more was requested which we also provider. It over 3-4 days already. Only for us to str the status from review to hold 

C
ChristieAnn 11
September 19, 2022

I appreciate you for coming back to the thread and adding extra details about your concern, Lee82. This isn't the kind of experience I want you to feel about a deposit that was on hold. Please know that we aim to address an issue as soon as possible. With this, I'll ensure you'll be routed to the right place where you can see various updates about holding funds.

 

I encourage visiting the Resolution Center, where the team will be sending updates. The Resolution Center is the best place or a way for merchants to check the status of a transaction's risk hold and upload documents that have been requested.

 

Lastly, you may refer to each article below to see various details on why Intuit holds and delay your funds so you're able to handle them.

 

 

Please post a reply below if you have additional questions about your deposit. I'll be more than happy to assist you again. Have a great day and take care always.

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