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darlene19
February 2, 2023
Solved

Review and Pay not included when sending invoices

  • February 2, 2023
  • 1 reply
  • 0 views

Yesterday when I sent invoices to clients from one company, the email looked totally different from the usual appearance and the Review and Pay link was not included.  

The other company we work with had no problem correctly delivering invoices.

I have checked settings and have not found anything unusual.

Thanks for any help you may offer.

 

 

 

 

Best answer by darlene19

Thank you Siriel.  

Your instructions would have been invaluable if the Online Payments showed when processing the invoice.

However, after spending 1.5 hours with QB chat, they found a setting had changed within the system.  I have no idea how this happened because I had not visited that part of settings in a long time.  

Thanks again,

Darlene

1 reply

S
SirielJeaB
February 2, 2023

I am delighted to have you back in the Community,  @darlene19. Thanks for posting again to our forum.

 

The Review and Pay link will appear if you select the two modes of online payment, Cards and Bank Transfer, when creating the invoice. Please see the sample screenshots below:

 

 

If you want to edit your invoices and check the Online payments options, just go to the Sales menu, then select Invoices. Click the Pencil icon to edit the particular invoice transaction.

 

You might also want to read these articles for more information on payment services in QuickBooks Online. Each one contains information about QBO payment processing:

 

 

I am always willing to help you. darlene19. If you need further assistance sending invoices or have any QuickBooks-related concerns, simply click the Reply button below or return to our Community forum. Have a flourishing year!

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darlene19AuthorAnswer
February 3, 2023

Thank you Siriel.  

Your instructions would have been invaluable if the Online Payments showed when processing the invoice.

However, after spending 1.5 hours with QB chat, they found a setting had changed within the system.  I have no idea how this happened because I had not visited that part of settings in a long time.  

Thanks again,

Darlene

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CharleneMaeF
February 3, 2023

Glad to know we're able to provide the solution that you're looking for, darlene19.

 

If you need help managing and running reports, please let us know. We're always here to help you out.

 

I've also added our View All Help article for future reference. There, you can search topics that'll help you in completing your other QuickBooks tasks.

 

Have a great day ahead!

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