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Risk Department holding funds and not able to speak to them directly

Forum|Forum|3 years ago
December 1, 2022
14 replies
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I need the direct phone # to Quickbooks Risk Department because they won't release funds to my bank account and I am literally going to lose my business because of it. The Payment Department will NOT give me thier phone #. All I want to do is speak directly to the case manager so he/she and I can quickly work together to verify all that needs verified right then and there so I don't lose my business. It is absolutely infuriating I'm not able to speak directly to the "Risk" people. Truthfully I don't think this verification process stuff should take more than a few minutes. We could even do a 3 way phone call with my bank and/or my customers if needed. This is unreal. Feels like a bad dream. I am new to offering electronic payments to customers. I had no idea Quckbooks was going to take my hard earned money like this and just lock it away somewhere and the people holding it won't even speak to me. Please someone give me Risk department direct line. Help me out of this terrible nightmare.

QuickBooks Payments (Merchant Services)

Best answer by MaryLandT

I understand the urgency of releasing the funds as quickly as possible, @JT1984. However, we're unable to deposit any money on hold until the review is completed.

Please follow the steps and read the email you receive carefully. It'll give you instructions to fix the hold. Once our Rist Management Team receives the requested documents, they'll complete the review and finish processing the payment within 2 business days.

While I'm unable to provide the phone number from our Risk Management, a representative will attempt to contact you through the phone number on your merchant account.

If you didn't receive a call, I'll route you to our QuickBooks Payments Team. They can pull up your account and provide the status of the hold.

Sometimes life happens and there could be delays in money hitting your account. This article will help you understand holds on your payments and how to minimize them in the future: Find out why your funds are on hold.

Let me know in the comment section below if you have additional questions. I always have your back!

Show previous replies

F

Flawless pool care

Did you get this resolved. I am currently going through same nightmare. I used qb self employed for 4yrs an recently upgraded to simple start. Same payment acct but they are holding almost 9k in deposits no emails no nothing

S

SarahannC

Hello, Flawless. I see that you're concerned about your payment being on hold after upgrading to Simple Start.

Placing your payment on hold means we're double-checking the payment to ensure everything remains accurate. Since you are not receiving emails from us, please check your Spam or Junk folder. The email may have gone there.

Still, I suggest contacting our Merchant Service Center. They have the tools to determine why this is still being withheld. To find their phone number or chat link, please see the following article: Merchants Services Support Team.

Here are some links that can help you understand the on-hold status for deposits:

You can post another if you have follow-up questions about the funds.

E

erika161

I need the direct phone # to Quickbooks Risk Department because they won't release funds to my bank account

E

Ethel_A12

QuickBooks Desktop provides a comprehensive set of tools to manage your business risks effectively, @erika161.

If you need to reach our Risk Department, follow the simple steps outlined below:

Start by launching your QuickBooks Desktop application.
Once the application is open, locate the Help option on the menu bar.
Click on Contact Us to access support options.
From the available support options, select the Risk Department for assistance.
There will be a prompt to provide details regarding your inquiry; ensure you have relevant information ready.

Following these steps, you can efficiently connect with our Risk Department and get the necessary assistance.

QuickBooks Desktop offers dedicated support to help you with any issues or queries. Below are the official support hours:

Monday to Friday: 6:00 AM - 6:00 PM (PST)
Saturday: 6:00 AM - 3:00 PM (PST)
Closed on Sundays and Public Holidays.

Additionally, here's a link that covers all the tasks you can do using the payroll service.

Let me know how it goes or if you still have questions or concerns about payroll. I'm always here to assist you. Take care and have a great day ahead.

A

ABM-Nightmare

I am having a very similar issue that is still going on sine Nov 20th this is when my nightmare began. I went to pay my vendor who I have paid many times before through bill pay and my payment got cancelled, then 2/more vendors I paid before payments got cancelled. Was on the phone for over 6/hours with QB to try to resolve this issue. They gave me several reasons like R20 code "your not transferring to a checking". UMM Yes I am sending to checking account the same account I have used in the past, then the issue was a daily limit issue, then a transaction limit. Well I found a not great work around to try to get my vendor paid. Well if QB checking/greendot wasn't screwing with me enough today they declined the payment to my payroll company so none of my employees can be paid due to a monthly transaction limit... Hello I processed double this in past months as a matter of fact I have every two weeks since this QB account been upon I have a $100k payroll being processed. The worst part is I can't even get my money out of Greendot since they have these limits that don't allow me to conduct business. My next call will be to my attorney and the attorney general... Funny as I was typing this my payroll got through, but I still can't pay my vendors. 😞

F

FriedensChurch

Call support, but make sure you get someone in the Philippines. If you get someone in India, hang up

W

Willpower

I have had a problem where my funds have been on hold for over a week. Clients are continuing to pay me without me having access to the funds coming to me. I have had at least three case numbers and each time the service rep says risk management will call me and they never do and I don’t receive any emails despite me checking my junk folder too. It’s very frustrating and still I know nothing to do but to call back everyday in this forever loop. I really wish there was a way to contact risk management.

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