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downriverspeech
August 20, 2022
Question

Sales Filter Bug

  • August 20, 2022
  • 1 reply
  • 0 views

It seems there was an update to the sales page filter (found under Invoicing->All Sales->then select custom filter) and it introduced a bug. I can no longer get just one day in the past, I have to filter for two days. For example if I want to only see sales for 8/18/22, I used to be able to select this date for both the start and end date. 

Now it seems an update made it where I have to select the next day so instead of getting only one days worth of sales, I now have to get two days. Ex. now I must select start date as 8/18/22 and end date of 8/19/22 instead of end date 8/18/22

 

 

 

1 reply

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SarahannC
August 20, 2022

Let me help you get your invoices show the chosen date, downriverspeech.

 

I've tried checking this on my end and see no changes in the custom filter. The invoice for 08/18/2022 generate, and there are no other dates of invoices appearing. Here's my sample screenshot: 

 

I'd appreciate if you can share a screenshot so I can check it further. Though, there are times that the browser is full of frequently accessed page resources, thus causing some unusual responses or results. Let's isolate this by accessing your QBO account using a different or a private browser.

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox ).
  • Control + Option + P (Safari).

 

Once logged in, let's go back to the All Sales tab and check if you're still getting the same outcome. If it works fine, go back to your default browser and clear the cache to remove temporary internet files on your computer. For the completed steps, we can use this article: Delete browser cache and Intuit-specific cookies.

 

Also, we can use other supported web browsers in QBO: Supported on both web and mobile devices. 

 

I've gathered some articles where we can get details about managing customers and income:

 

 

Please know that I'm only a post away if you have concerns about viewing invoices and other transactions within your QBO account. I'll be glad to assist you with any of your QuickBooks concerns.

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downriverspeechAuthor
August 20, 2022

It seems you have the old view which works. I mentioned it looked updated and it was. See attached for how my filter is now with the date error @SarahannC 

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downriverspeechAuthor
August 20, 2022

Not sure if the image posted

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