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SherryJad
May 1, 2024
Question

Sales Orders/Invoices update to $0 on Line Items when changing quantity or date

  • May 1, 2024
  • 1 reply
  • 0 views

For the last few months, we have noticed that when we are changing quantities on a Sales Order or Invoice, the total line item pricing changes to $0. The item number is not changed, this is just in the quantity field. In addition, we see the same "$0" sympton on line items when we create an invoice from a sales order and then change the date. This happens prior to or after saving the invoice. Does anyone know what is causing this? Thanks for the help! 

1 reply

L
LeizylM
May 1, 2024

I appreciate you taking the time to provide detailed information about the issue you're facing in QuickBooks Desktop (QBDT), SherryJad. I'm here to get your sales order and invoice working smoothly as quickly as possible. 

 

We can perform the verify and rebuild tools to locate and fix common issues with your company file. Follow the steps below on how to verify data:
 

  1. On the top menu, click File.
  2. Choose Utilities.
  3. Select Verify Data.
  4. Click OK when you see the message, QuickBooks detected no problem with your data.
  5. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
  6. Click Close or View Errors and take note of the specific error message.

 

Next, here's how to rebuild data:
 

  1. On the top menu, click File.
  2. Choose Utilities.
  3. Select Rebuild Data.
  4. Click OK if you receive a prompt to back up your company file.
  5. Click OK when you get the message, Rebuild has completed, and proceed to the next step.
  6. Run Rebuild Data again to make sure there's no error.

 

For future reference, you can read this article about recording invoice payments in QuickBooks Desktop: Record invoice payments in QuickBooks Desktop.

 

Don't hesitate to click the Reply button below if you have questions about managing invoices in QBDT. I'm always here to help. Have a great day.

S
SherryJadAuthor
May 2, 2024

I ran the verify data and did the rebuild, but it did not fix the issue. 

D
DebSheenD
May 2, 2024

Thanks for trying the steps to fix the sales order and invoices issue, @SherryJad. Let me direct you to the support team that can help you.

 

Since the steps you've taken didn't work, I'd recommend reaching out to our QuickBooks Support Team. They can securely review your account and create an investigation ticket if other users are experiencing the same issue.

 

To reach them, follow the steps below:

 

  1. Go to Help, then select QuickBooks Desktop Help.
  2. Click on Contact Us.
  3. Enter a brief description of your issue, then hit Continue.
  4. Sign in to your Intuit account select Continue and then Continue with my account. If you don't already have an account, make sure to Create a new account.
  5. We'll email you a single-use code. Enter your code and select Continue. If you have more than one account, select the account you want to use and then Continue.
  6. Then choose whether to chat with us or Have us call you.


Additionally, since you've been dealing with invoices in most of your business activities, here's an article that'll guide you in case you want to personalize their appearance by including necessary fields only for better business communication: Use and customize form templates in QuickBooks Desktop.

 

Let me know if you have follow-up questions or other concerns about sales transactions I'll be here to help.

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