Sales Receipt Refunded Now How Do I Record

Hello there, @BorealisAcct.

It's good to have you back here in the Community. I'd be happy to provide you with the steps on recording a receipt in QuickBooks Online.

Recording a refund receipt in QuickBooks Online doesn't affect the customer's balance (accounts receivable), this will only affect the bank balance.

To record a refund:

1. Select Plus icon (+) on the Toolbar.
2. Under Customers, choose Refund Receipt.
3. Select the same product/service you are refunding and enter the exact amount of the refund.
4. Fill out the necessary fields, then select Save and close.

For more details about this process, please refer to these articles: 

• Record a customer refund.
• Create a Refund Receipt.

This should help you record your refunded sales receipt in QuickBooks.

Please let me know if you have any other questions concerning QuickBooks by leaving a reply in this thread. I'm always here to help. Have a great day!