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smack71
September 27, 2024
Question

Scam

  • September 27, 2024
  • 1 reply
  • 0 views

I called a number that I found on google as Quickbooks help. Turns out it wasn't.

 

I spoke with a man who asked me to download Team Viewer so he could view my screen. He poked around in my QB account, couldn't solve my problem and then he needed "some time to look into my account." I didn't see my mouse moving at all while he was "away." He came back and pulled up Event Viewer and showed me "17,000 errors" caused by network issues, computer issues, etc. He said he could fix it for $399. When I bawked at that, he said, "well since you've been a QB user for less than a year, how about $200?" I told him no. He said "if you need to think about it, here's my phone number, name, and extension." 

 

If I don't have my financial information on my computer and my QB personal info isn't accessible without two factor authentication (which I didn't authenticate), should I be worried about my bank or personal info? Is there a way that while they have access to my computer, they can download something that essentially 'watches' my online activity and then collects that info? Or did he just have access to it while in Team Viewer? 

    1 reply

    I
    Ivan_G
    September 27, 2024

    You've reached out to the correct forum. I understand that keeping your details secured is essential to avoid encountering fraudulent activities. I'm here to share information about fraud or scam prevention and help you submit your experience to our security management team.

     

    Given your situation, it's necessary to register authentications and other security measures on your devices to prohibit the caller from accessing your files, data, and personal information. On top of that, I also recommend keeping an eye on your bank's activities and changing your passwords as soon as possible. You may also block unauthorized access on your devices and accounts and seek assistance from an IT specialist if needed.

     

    To ensure you can contact our legitimate support team, please refer to these articles:

     

     

    You can also review this link to help you identify and avoid suspicious activities moving forward: Identify suspicious activity, phishing scams, and potential fraud.

     

    Finally, I suggest alerting our security team through our Security Center page so they can advise and help you regarding the possible scam you've encountered. Here's how:

     

    1. Click this link: Security Center.
    2. Choose Contact Us.
    3. Scroll down and choose the type of privacy concern you want to report.

     

    I'm also adding these resources to equip you with information on how to keep your business and personal data safe and secured:

     

     

    Drop by again on this thread if you have follow-up questions about the possible scamming scheme you've encountered or other concerns about securing and managing your data in QuickBooks. Rest assured your privacy and seamless system navigation are always our utmost priority. We in the Community are always here for you.

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