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traviscarpenter
September 1, 2022
Question

Send Forms is Resending Previously Sent Invoices

  • September 1, 2022
  • 1 reply
  • 0 views

I create a batch of invoices for different customers each month and then use the Send Forms function to email them to my clients.  I've had 3 occasions where the last batch of sent invoices show up again when I hit Send Forms for a new batch of invoices.  The first time it happened I thought I must not have sent the forms after I create them (I do that from time to time so I did not think much of it) so I just clicked "send" and then started receiving emails from my clients wondering why I was sending the same invoices again.  The second time there was a small batch and I clicked send and notified a couple of customers that they may receive duplicates.  Yesterday I sent a batch of 23 invoices and I know I sent them because I remember clicking on the button to close out the dialogue box after it said they were all sent.  Today I created four more invoices and when I went to Send Forms there were 26 emails total.  I chose one of the customers and opened up the Customer account to look at the transaction history and it did say the email had been sent yesterday.  So why is it showing up in the Send Forms list again today?   

1 reply

A
AileneA
September 1, 2022

Hello, traviscarpenter. 

 

I'll take this opportunity and help you fix sending forms in QuickBooks.  

 

Most of the time, unusual behavior is caused by a damaged company file or data integrity issue. To rule this out, you can run the Verify and Rebuild utilities. This scans your company file for potential data issues and fixes them right away. Here's how to verify your data:

 

  1. Choose Window, then click Close All.
  2. Go to the File menu, then select Utilities.
  3. Select Verify Data.

If the program detected no problems with your file, then no further action is needed. However, if you found that your data has lost its integrity, you'll need to Rebuild it to fix the problem. I'll show you how:

 

  1. Go to the File menu.
  2. Select Utilities, and choose Rebuild Data.
  3. Follow the on-screen instruction to back up your company file
  4. The Rebuild Data utility starts as soon as the backup is finished.
  5. When you get the Rebuild has completed message, click OK.

 

For your reference, see the following link to learn more about this tool: Resolving Potential Data Issues.  

 

I've also included an article that will guide you in personalizing the invoices that you send to your customers: Use and customize form templates. 

 

Have concerns or follow-up questions about sending send forms? Drop them anytime, and I'll be happy to answer them for you. Take care and have a great rest of the week.

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